Remote Call Center Representative

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers, both on‑site and remote, leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding, industry‑leading organization. Remote Call Center Representatives We’re looking for enthusiastic remote call center representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well‑known clients. In this role you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80 km of our office. You’ll Also Need A high‑speed internet connection An appropriate, quiet work environment High language proficiency in English Work‑from‑home experience Position Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language. Typing speed of 20 + WPM. High speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Compensation & Benefits HMO coverage plus a dependent. Dental coverage. In‑house dental assistance worth ₱5,000. Free meal during training. Career growth and learning opportunities. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Frequent disinfection and fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Recognition gifts and treats. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to 40 pounds. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources. Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. How to Apply To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test. About MCI MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staffing, and services. Legal Notice This job description is not a contract for employment. Either party may terminate employment at any time for any reason. The employer has the right to revise this job description at any time. #J-18808-Ljbffr