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Client Account Manager
4 weeks ago
Overview
Primary Workflow:
- Maintain constant communication with client focal points and TRT executives
- Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies
- Conduct regular presentations to clients on TRT service delivery to gauge client confidence
- Manage opportunities for upselling and cross-selling TRT services to clients
- Serve as the primary contact for clients in the Order to Cash process, ensuring timely billing and collections, with availability around the clock
- Act as the focal point of knowledge base for each client engagement
- Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transitions
- Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements
- Provide performance reports and statistics to TRT's management and Executive Board
- Update CMDB, BOSS, and Wiki documentation as needed
- Develop policies and procedures to control and measure TRT's customer service delivery
- Bachelor's degree in Business Administration, Marketing, or related field preferred. Additional certification is helpful.
- Experience in client account management, especially with global clients; understanding of account management principles and industry knowledge is important.
- Excellent communication and relationship-building skills for working with global clients
- Ability to assess client needs, create plans, and find growth opportunities
- Experience in presentations, negotiations, and contract renewals is beneficial
- Strong problem-solving skills and ability to work well with internal teams
- Proficiency in CRM software and financial concepts like budgeting
- Willingness to travel for client meetings and good organizational skills
- Proficiency in Microsoft Office, especially Excel
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