Omni-Channel Administrator

1 week ago

Philippines Willis Towers Watson Full time

Description The Role Answer inbound queries relating to Pensions and Flexible Benefits via telephone, email, and web chat. Returning voicemails and making call backs as required. Clearly and accurately documenting your discussion and any actions due to be taken. Aim to answer caller queries on first contact as often as possible, utilising the self-serve opportunities WTW provide online where appropriate Handle confidential information with sensitivity and discretion in accordance with the General Data Protection Legislation and company data security requirements Provide an exceptional level of customer service, adapting to different caller scenarios in accordance with WTW Best Practice and Client processes Positively represent WTW and our Clients by providing a friendly and professional service Work efficiently to achieve team and personal targets Collaborate with team members and organisation to continuously improve caller and member experience Qualifications The Requirements 1-2 years’ experience in supporting in-bound customer service, with GB client interaction/experience preferred Ability to gain a strong understanding of the administrative process as it relates to Pension and Flexible Benefit Plans Bachelor’s degree and pass given assessments Attention to detail and accuracy in data entry and documentation Good organizational and multitasking skills to manager volume of interactions and prioritise tasks efficiently Keen to provide an exceptional service, with a positive and caller focused attitude Good communication skills (listening, spoken and written) Natural problem solver, able to work to a high level of accuracy Able to work well under pressure and meet solo / team targets Experience using Microsoft Office with a strong ability to use multiple open computer windows to answer queries while on the phone/email/webchat Keen to take ownership and assist callers with their queries Good time management WTW is an Equal Opportunity Employer #J-18808-Ljbffr

  • HRIS Implementation Specialist

    2 weeks ago

    , , Philippines Omni HR Full time

    Omni HR is a VC-backed SaaS startup in Singapore. We free HR teams from administrative cycles by automating the entire end-to-end employee lifecycle – from recruitment and onboarding to employee engagement and payroll – allowing them to redirect their time to strategic work that drives business growth. Founded in 2021 and backed by world’s leading HR...

  • PH - Office Administrator

    3 weeks ago

    , Metro Manila, Philippines Intrepid Asia Full time

    About Us Intrepid Asia is a leading e-commerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state-of-the-art in-house Technology to our client base of leading international brands across all key marketplaces...

  • Senior Telecom Engineer

    3 weeks ago

    , , Philippines Tenerity Full time

    Overview As Senior Telecom Analyst, you will be a member of our Network and Telecom Services Team at Tenerity, supporting our enterprise telecommunications platforms. The Senior Telecom Analyst is a hands-on and dynamic role, maintaining Tenerity’s customer facing Contact Center omni-channel platforms and corporate telephony technologies. Expertise...

  • Channel Marketing Executive

    1 week ago

    , Metro Manila, Philippines GCash Full time

    Overview Channel Marketing Executive - Industry (Telesales) role at GCash. Join to apply for the Channel Marketing Executive - Industry (Telesales) position. Responsibilities Channel Research: Oversee the collection and analysis of data related to customer preferences, competitor offerings, market trends, and channel effectiveness. Mentor the Channel...

  • Channels Marketing Officer

    4 weeks ago

    , Zamboanga Sibugay, Philippines Buscojobs Full time

    The job postings provided list various marketing executive positions in the Philippines. The roles include Channels Marketing Officer, Trade Marketing Executive/Manager, Marketing Executive, and Senior Marketing Communications Strategy Officer. Key Responsibilities: Develop and execute marketing strategies and campaigns to promote products or services....

  • Five9 Lead Engineer

    3 weeks ago

    , , Philippines FPS Innovation Labs Full time

    Join to apply for the Five9 Lead Engineer role at FPS Innovation Labs Lead the future of contact centers as a Five9 Lead Engineer - driving innovation, efficiency, and seamless customer connections. Join our team today and unleash your full potential! About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions...

  • Regional Sales Channel Lead

    6 days ago

    , Western Visayas, Philippines Prince Retail Group of Companies Full time

    About us To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department store items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer...

  • Administrative Specialist/Assistant

    1 week ago

    , Pampanga, Philippines R. Rodriguez & Son Construction Co. Full time

    Responsibilities Office Operations: Manage daily office tasks, oversee office supplies, maintain equipment, and offer basic IT support. Handle general admin duties like phone and email communication, and office coordination. Document & Records Management: Maintain accurate records, ensure compliance with regulations, and handle procurement and inventory to...

  • Microsoft 365 Administrator for a UK IT Firm

    1 week ago

    , , Philippines OnlyExperts llc Full time

    Company Overview : Our client is a leading UK-based IT company specializing in delivering tailored technology solutions to businesses of all sizes. Their services include cloud solutions, cybersecurity, IT support, and digital transformation strategies. They are looking for a skilled Microsoft 365 Administrator to join the team to manage and optimize...

  • Middleware Administrator

    2 weeks ago

    , Metro Manila, Philippines CareCone Group Full time

    Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Technology, Information and Media Qualifications Experience in IBM MQ product installation, upgrades, maintenance, configurations and troubleshooting. Expertise in administrating, alert setup and monitoring the message process using tools like MQ explorer, Omegamon...