Customer Experience Coordinator I

3 weeks ago

Cebu City, Philippines Dover Business Services Full time

Overview

Position: Customer Experience Coordinator I
Location: Cebu, Philippines
Reporting to: Team Lead, Customer Experience
Company: Dover Business Services

Description: The Coordinator, Customer Experience is the front-line point of contact for customers who need quotes, want to order parts, or follow up on orders. They provide the best support by researching issues and offering the best solutions, coordinating with other departments to ensure customer issues are resolved. They should deliver timely, efficient, and humane responses to customers to create a positive experience.

Responsibilities
  1. Respond and resolve customer queries through tickets and phone calls.
  2. Research information and provide resolutions for customer issues and inquiries.
  3. Process quotes and orders for customers.
  4. Coordinate with other Dover Food Retail departments (e.g., shipping, engineering, technical support) to resolve customer issues.
  5. Communicate observable patterns, customer behaviors, pain points, and bottlenecks to the Team Lead.
  6. Present ideas and solutions to help improve performance, domain processes, and company policies.
  7. Participate in team activities (townhalls, team huddles, updates) and collaborate on problem-solving projects.
Qualifications and Educational Requirements
  • Bachelor’s Degree required.
  • 3 years of experience in the BPO or Shared Services industry.
  • 3 years of experience handling customers via calls or emails.
  • Technical skills: basic knowledge of Microsoft programs; knowledge or experience in Salesforce and InContact (CRM) preferred; ERP systems (AS400, Visual, SyteLine, Oracle) a plus.
  • Strong communication skills in English (oral and written) and above-average comprehension.
  • Negotiation, problem-solving, attention to detail, research ability, and decision-making skills.
  • Customer service skills.
Company Overview

Dover Business Services (DBS) is an independent B2B service provider within Dover Corporation, delivering selected transactional services in Finance. Locations include Downers Grove, IL; Suzhou, China; and Cebu, Philippines. DBS supports operating companies globally to maximize service delivery. Dover Corporation trades on the NYSE under the symbol “DOV.”

#J-18808-Ljbffr

  • Customer Experience Coordinator I

    3 weeks ago

    Cebu City, Philippines Dover Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Experience Coordinator I Location:Cebu City, PH Work Arrangement: Onsite POSITION TITLE: Coordinator, Customer ExperienceREPORTING TO: Team Lead, Customer ExperienceLOCATION: Cebu, PhilippinesSummary Description:The Coordinator, Customer Experience is the...

  • Customer Experience Coordinator I

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dover Corporation Full time ₱800,000 - ₱1,200,000 per year

    Customer Experience Coordinator ILocation:Cebu City, 07, PHWork Arrangement: HybridPOSITION TITLE: Coordinator, Customer ExperienceREPORTING TO: Team Lead, Customer ExperienceLOCATION: Cebu, PhilippinesSummary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and...

  • Customer Experience Coordinator I

    3 weeks ago

    Cebu City, Philippines Dover Business Services Full time

    Overview Join to apply for the Customer Experience Coordinator I role at Dover Business Services . LOCATION: Cebu, PhilippinesREPORTING TO: Team Lead, Customer Experience Summary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who need to get a quote, order parts, and follow up on an order. They provide...

  • Customer Experience Coordinator I

    3 weeks ago

    Cebu City, Philippines Dover Full time

    Overview POSITION TITLE: Coordinator, Customer Experience REPORTING TO: Team Lead, Customer Experience LOCATION: Cebu, Philippines Summary Description: The Coordinator, Customer Experience is the front-line point of contact of our customers who needs to get a quote, order some parts and follow up on an order. He/She provides the best support by...

  • Tech Customer Spt Coordinator I

    2 weeks ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

    The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the PSPF line of...

  • Tech Customer Spt Coordinator I

    3 weeks ago

    Iloilo City, Philippines RELX Full time

    Overview The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the...

  • Customer Program Specialist I

    1 week ago

    Cebu City, Philippines Ultra Clean Technology Full time

    Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Project Manager I

    3 weeks ago

    Cebu City, Philippines RealPage, Inc. Full time

    Overview The Project Manager I (Engagement Coordinator) is responsible for overseeing the successful deployment of RealPage products. The PM I partners with each assigned customer to understand their desired implementation timeline then creates a deployment schedule to meet that timeline. The PM I works with each Implementation resource assigned to the...

  • Project Manager I

    4 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

    OverviewThe Project Manager I (Engagement Coordinator) is responsible for overseeing the successful deployment of RealPage products. The PM I partners with each assigned customer to understand their desired implementation timeline then creates a deployment schedule to meet that timeline. The PM I works with each Implementation resource assigned to the...

  • Project Manager I

    5 days ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time $104,000 - $130,878 per year

    OverviewThe Project Manager I (Engagement Coordinator) is responsible for overseeing the successful deployment of RealPage products. The PM I partners with each assigned customer to understand their desired implementation timeline then creates a deployment schedule to meet that timeline. The PM I works with each Implementation resource assigned to the...