Customer Success Specialist

3 weeks ago

Manila, Philippines F. Hoffmann-La Roche Gruppe Full time

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Customer Success Specialist (Account Specialist / Account Executive / Sales Specialist) position is primarily responsible for developing and pursuing business opportunities within the designated territory and/or assigned projects. Key responsibilities include driving business expansion, refining business strategies, diversifying the customer base, and consistently achieving sales targets. This field-based role offers the opportunity to be part of Roche Diagnostics\' sales team.

The Opportunity

  • Execute effective sales strategies and initiatives in order to achieve or exceed sales targets within your assigned area.

  • Builds a deep understanding of each customer account – its structure, organizational dynamics, influential stakeholders inside and outside the account, and their priorities, decision-makers, and product preferences.

  • Oversee and ensure that statistical information such as census and pricing are provided to finance accordingly before the final proposal.

  • Build long-term value-based relationships by continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding value through creative solutions/products

  • Build credibility with customers and stakeholders at different levels by demonstrating business acumen, professional expertise, confidence, and effective communication.

  • Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.

  • Present and sell products to key decision-makers and stakeholders by analyzing customer needs and proposing solutions where applicable.

  • Collaborates with team and cross-functional groups to create exceptional customer experiences.

  • Ensure timely implementation and execution of all business activities, which align with company policies and SOPs and follow the highest compliance standard.

Who you are:

  • Bachelor’s Degree

  • Medical Technologist or related fields is an added advantage.

  • 3+ years of sales-related experience, preferably in IVD, medical devices, or related fields.

  • Relevant and proven complex sales experience is preferred

  • Preferably with IVD market knowledge coupled with an entrepreneurial flair, resilience and a growth mindset.

Location: NCR

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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