Assistant Manager-Customer Care Voice-Inbound
2 weeks ago
Job Description In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. We are seeking a highly skilled and experienced Assistant Manager to join our team. The ideal candidate will have a strong background in customer care and claims management. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Care #J-18808-Ljbffr
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Inbound Customer Care Associate
2 weeks ago
Cebu City, Central Visayas, Philippines Tavor Perry Full time ₱250,000 - ₱450,000 per yearRole Overview:We're seeking a proactive and customer-focused Inbound Customer Care Associate to join our remote support team. You'll be responsible for answering inbound calls, assisting customers with inquiries, and coordinating bookings efficiently. The ideal candidate has a calm demeanor, excellent communication skills, and a genuine passion for...
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Urgent Hiring: Care Connection Officer
2 weeks ago
Makati City, National Capital Region, Philippines Tender Loving Care Disability Services Full time ₱240,000 - ₱300,000 per yearPosition Title: Care Connection Officer Company:Tender Loving Care Aged Care via Emapta Philippines Location:Permanent Work From Home Working Hours:6:00 AM – 3:00 PM PH Time (AU Client) Salary Range:PHP 20,000–25,000 Employment Type:Full-time Reports To:Customer Service Coordinator This role needs to be filled ASAPPurpose of the RoleThe Care Connection...
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Customer Care Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Dynata Full time ₱1,500,000 - ₱3,000,000 per yearWe are seeking a dynamic and results-drivenCustomer Care Specialistto join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.Key ResponsibilitiesServe as the...
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Customer Support Representative
2 weeks ago
Davao City, Davao, Philippines Select Voice Full time $15,000 - $30,000 per yearWhat you'll do:As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.Responsibilities include:Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cardsAssisting clients in understanding their target copay and available...
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Customer Service Representative
2 weeks ago
Quezon City, Philippines Acquire Intelligence Full timeWe’re looking for Customer Service Representatives to join our growing team! You’ll handle blended communication channels — voice, chat, and email — assisting customers with their inquiries, concerns, and account-related issues while ensuring a smooth and positive experience. Key Responsibilities Handle inbound and outbound calls, chats, and emails...
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Customer Service Representative
12 hours ago
Quezon City, Philippines Acquire Intelligence Full timeWe’re looking for Customer Service Representatives to join our growing team! You’ll handle blended communication channels — voice, chat, and email — assisting customers with their inquiries, concerns, and account-related issues while ensuring a smooth and positive experience. Key Responsibilities Handle inbound and outbound calls, chats, and emails...
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Financial Account – Inbound Voice/Chat Support
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Metacom Full time ₱204,000 per yearJob Description:We are hiring Customer Support Representatives for a Financial account handling inbound voice and chat inquiries. Provide excellent customer assistance, resolve basic concerns, and ensure a positive experience for every client. Training is provided — perfect for those starting their BPO career.Qualifications:At least High School Graduate...
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Cebu City Hiring
4 weeks ago
Cebu City, Philippines Lexie Staffing and Business Consultating Full timeTelco Sales Acc. (IT Park Cebu) We are seeking enthusiastic and customer-focused individuals to join our Telco Sales Account team. As a Customer Service Representative, you will handle inbound and outbound calls, assisting customers with their telecommunications needs while promoting products and services that best fit their requirements. Your role combines...
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Cebu City Hiring
2 weeks ago
Cebu City, Philippines Lexie Staffing and Business Consultating Full timeTelco Sales Acc. (IT Park Cebu) We are seeking enthusiastic and customer-focused individuals to join our Telco Sales Account team. As a Customer Service Representative, you will handle inbound and outbound calls, assisting customers with their telecommunications needs while promoting products and services that best fit their requirements. Your role combines...
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Customer Service Representative
3 weeks ago
Cebu City, Philippines Lexie Staffing co. Full timeOverview A Customer Service Representative (CSR) in a financial voice account handles inbound calls from customers to address inquiries, provide information about financial products, resolve issues like billing problems or transaction disputes, and guide them on digital banking tools. Responsibilities Handle inbound calls from customers to address inquiries,...
