Team Leader
2 months ago
What you'll be doing:
Overseeing the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedback
Implementing and enforcing customer service policies and procedures to ensure consistent and exceptional service delivery
Identifying and addressing training needs for your team, and facilitating skill development and knowledge sharing
Collaborating with other teams and departments to resolve customer issues and achieve overall business objectives
Analysing team and individual performance metrics to identify areas for improvement and implement effective strategies
Fostering a positive and engaging team culture, and promoting a customer-centric mindset
What we're looking for:
Minimum of 1 year of experience in a customer service supervisory or team leadership role
Strong communication and interpersonal skills, with the ability to effectively coach and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality service
Proficient in using customer service management tools and data analysis to drive performance improvements
Familiarity with call centre operations and a deep understanding of customer service best practices
A positive and proactive attitude, with a commitment to continuously improving processes and team performance
What we offer:
As a Team Leader, you can expect:
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits, including medical and dental coverage
Opportunities for professional development and career advancement
A collaborative and supportive team culture that values work-life balance
Access to state-of-the-art technology and resources to excel in your role
If you're ready to take on the challenge of leading a high-performing team and contributing to our company's success, we encourage you to apply now.
-
BPO Team Leader
2 months ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
-
BPO Team Leader
2 months ago
Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and Solutions! Are you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us: Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a...
-
Team Leader
7 months ago
Davao City, Philippines TORCH Solutions Full timeWe are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...
-
Team Leader
7 months ago
Davao City, Philippines TORCH Solutions Full timeWe are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...
-
Team Leader
7 months ago
Davao City, Philippines TORCH Solutions Full timeWe are seeking a highly motivated and experienced Team Leader to join our growing team. The ideal candidate will have a strong background in leadership and management, with a focus on driving team performance and achieving business goals. Responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership,...
-
Team Leader
2 months ago
Davao City, Philippines Talent Outsourcing Channel Solutions Full timeWe're seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations. What you'll be doing: Provide day-to-day...
-
BPO Team Leader
7 months ago
Davao City, Philippines TORCH Solutions Full timeUrgent hiring for a Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want you!Process: Onsite / OTP Initial Interview ➡ Get hired over the phone!Location: Davao CityQualifications:Has atleast 1 year experience managing Inbound or Outbound CampaignProven leadership skills and functional knowledge in BPO IndustryExcellent...
-
BPO Team Leader
7 months ago
Davao City, Philippines TORCH Solutions Full timeUrgent hiring for a Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want you! Process: Onsite / OTP Initial Interview ➡ Get hired over the phone! Location: Davao City Qualifications: Has atleast 1 year experience managing Inbound or Outbound Campaign Proven leadership skills and functional knowledge in BPO...
-
Team Leader
2 months ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeTeam Leader Job DescriptionBest Careers and Opportunities is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading and managing a team of production specialists, ensuring that they meet productivity and quality targets. You will drive performance through CPMs, quality, compliance metrics,...
-
Team Leader
2 months ago
Davao City, Philippines Talent Outsourcing Channel Solutions Full timeWe're seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations. What you'll be doing: Provide day-to-day...
-
BPO Team Leader
7 months ago
Davao City, Philippines TORCH Solutions Full timeUrgent hiring for a Team Leader atleast more than 1 year BPO experience. If sounds like you, then we want you! Process: Onsite / OTP Initial Interview ➡ Get hired over the phone! Location: Davao City Qualifications: Has atleast 1 year experience managing Inbound or Outbound Campaign Proven leadership skills and functional knowledge in BPO...
-
Team Leader
4 months ago
Davao City, Philippines Sixeleven Global Solutions & Services Full timeJob Highlights • Career Growth. • Competitive Salary. • Extreme Bonus and Incentives. Job Description Essential Duties & Responsibilities: • Hire A-Players, effectively set expectations, identify behaviors, and coach employees to be consistently outstanding performers. • Responsible for leading a team of a minimum of 20 employees. • Outspoken...
-
Team Leader
4 months ago
Davao City, Philippines Sixeleven Global Solutions & Services Full timeJob Highlights•Career Growth.•Competitive Salary.•Extreme Bonus and Incentives.Job DescriptionEssential Duties & Responsibilities:• Hire A-Players, effectively set expectations, identify behaviors, and coach employees to be consistently outstanding performers.• Responsible for leading a team of a minimum of 20 employees.• Outspoken and...
-
Team Leader
2 months ago
Davao City, Philippines TORCH Solutions Full timeAs a Team Leader, you will be responsible for leading a team of customer service agents and ensuring the efficient and effective delivery of high-quality service to our clients. This is a full-time position based in Davao City, Davao del Sur, with fixed weekends off, providing you with a great work-life balance. What you'll be doing: Overseeing the...
-
Team Leader
4 months ago
Davao City, Philippines Sixeleven Global Solutions & Services Full timeJob Highlights • Career Growth. • Competitive Salary. • Extreme Bonus and Incentives. Job Description Essential Duties & Responsibilities: • Hire A-Players, effectively set expectations, identify behaviors, and coach employees to be consistently outstanding performers. • Responsible for leading a team of a minimum of 20 employees. • Outspoken...
-
Experienced Team Leaders Wanted for Davao Site
4 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeAbout the RoleWe are seeking highly skilled and experienced Team Leaders to join our team in Davao. As a key member of our leadership team, you will be responsible for managing teams and providing guidance to ensure seamless day-to-day operations.
-
Kitchen Team Leader
3 weeks ago
Cebu City, Philippines Papsy's BBQ Inc. Full timeThe Kitchen Team leader 1. has a personal motorbike for mobility within Cebu City and Mactan 2. is willing to commit to a minimum of 5yrs employment and beyond 3. has at least 4year experience in the food industry 5. has an understanding of standards and how to implement them among branches The Kitchen Team Leader will be: 1. classified as a management...
-
Kitchen Team Leader
3 weeks ago
Cebu City, Philippines Papsy's BBQ Inc. Full timeThe Kitchen Team leader 1. has a personal motorbike for mobility within Cebu City and Mactan 2. is willing to commit to a minimum of 5yrs employment and beyond 3. has at least 4year experience in the food industry 5. has an understanding of standards and how to implement them among branches The Kitchen Team Leader will be: 1. classified as a management...
-
High Salary Team Leaders with Fixed Weekend Off
7 months ago
Davao City, Philippines Talent Outsourcing Channel Solutions Full timeWe urgently needing a Team Leader who is willing to join our team in Davao CityQualifications:• At least 6months Team Leader/Manager experience• Account management experience, including but not restricted to inbound, outbound, non-voice, or back-office accounts• Proven leadership skills and functional knowledge in BPO Industry• Excellent oral and...
-
Fleet Team Leader
8 months ago
Makati City, Philippines GAIC Manpower Services Inc. Full timeNew Team Leader candidate for Driving Services who will be able to perform the ff. required tasks of the Team Leader: Driver’s daily attendance and deployment monitoring. *Ensuring that the company vehicles are properly cleaned and in good and operational condition before and after each use. *Trip ticket monitoring/log updating. *Vehicle Preventive...