Technical Operations Manager

4 weeks ago


Makati, Philippines Cartrack Holdings Limited Full time

We’re a global leader in smart mobility solutions looking for a Technical OperationsManager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.

Responsibilities:

  • Lead day-to-day support operations and resource planning
  • Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
  • Oversee product health and initiate corrective actions when needed
  • Provide feedback for system enhancements and new product development
  • Manage service delivery, customer support, and technical training
  • Review vendor performance and manage service-related costs

Requirements:

  • Degree in Engineering (preferably electronics or related field)
  • 5+ years in technical support with leadership experience
  • Familiar with system integration or SaaS platforms
  • Strong troubleshooting, communication, and people management skills
  • Hands-on, analytical, and solution-oriented
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