Technical Operations Manager

3 days ago

Makati, Philippines Cartrack Full time
Technical Operations Manager (IoT & API)

Cartrack Makati, National Capital Region, Philippines

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Technical Operations Manager (IoT & API)

Cartrack Makati, National Capital Region, Philippines

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We’re a global leader in smart mobility solutions looking for a Technical Operations Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.
Responsibilities

  • Lead day-to-day support operations and resource planning
  • Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
  • Oversee product health and initiate corrective actions when needed
  • Provide feedback for system enhancements and new product development
  • Manage service delivery, customer support, and technical training
  • Review vendor performance and manage service-related costs
Requirements
  • Degree in Engineering (preferably electronics or related field)
  • 5+ years in technical support with leadership experience
  • Familiar with system integration or SaaS platforms
  • Strong troubleshooting, communication, and people management skills
  • Hands-on, analytical, and solution-oriented
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Software Development

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