Manager, Customer Order Mgmt

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Manager Customer Order Mgmt jobs in Taguig Manager, Customer Order Mgmt Job Description: What Customer Order Management Contributes To Cardinal Health. Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution. Qualifications: 8-12 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred Responsibilities: Manages department operations and supervises professional employees, front line supervisors and/or business support staff Participates in the development of policies and procedures to achieve specific goals Ensures employees operate within guidelines Decisions have a short term impact on work processes, outcomes and customers Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management Order Management Job Summary: This is a hybrid position where you will become the subject matter expert across order entry, pricing management and customer service, managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. Responsibilities: First point of contact for all order processing, management and customer enquiries To maintain exceptional customer service, and consistently strive to exceed customer expectations Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation Proactively manage all Order Management related challenges to ensure prompt delivery of our clients' purchases Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. #J-18808-Ljbffr

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