Call Center Assistant Quality Manager
17 hours ago
About the job: Assistant Quality Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in the client.processes and build robust controls around them. Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions. Process Excellence: Drive top-down and bottom-up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge,understanding of the client's business scenario, understanding of constraints in implementation, etc. Lead small/medium-sized projects and perform project management activities. Requirements: Professional experience in leadership in the quality department in a shared service or BPO environment. Excellent interpersonal, communication, and analytical skills. Six Sigma Green Belt, Lean certification, and/or ISO are required. #J-18808-Ljbffr
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Call Center Quality Manager
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately. The pre-screening interview will take place over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...
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Call Center Quality Manager
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...
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Call Center Quality Manager
3 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately. The pre-screening interview will take place over the phone. Overview Quality Manager (Alabang) - on-site position with responsibilities spanning process design, quality compliance, and continuous improvement. Responsibilities Responsible for designing new processes for...
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BPO Assistant Quality Manager
1 week ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a call center assistant quality manager to work on-site in Alabang. Requirements: '- Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them. - Client Management Relationship - Participate...
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Call Center Agent
3 weeks ago
Muntinlupa, Philippines Lexie Staffing co. Full timeJob Description Position: Customer Service Representative/Call Center Agent Location: Quezon City Provide satisfactory service to customers by fixing problems and offering solutions through calls, messages, and emails. Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Inclusion of government mandated benefits is...
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Remote Call Center Representative
2 weeks ago
Muntinlupa, Philippines Mass Markets Full timePosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Call Center Associate Quality Specialist
3 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job Associate Quality Specialist (Alabang) | Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan. Provide coaching and feedback to agents. Perform RCAs and report findings to Operations to develop actions for mitigation. Identify Training needs and work collaboratively. Participate in...
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Head of Quality
7 days ago
Muntinlupa, Philippines IGT Solutions Full timeIGT Solutions Muntinlupa City, National Capital Region, Philippines Head of Quality IGT Solutions Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Graduate of any Bachelor’s degree, can be Undergraduate or finished Senior High School with at least 15 years of working in BPO/Call Center -...
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Limited Slot
1 week ago
Muntinlupa, Philippines Caldwell Communications Full timeOverview Limited Slot - 28K - Non-Voice - Call Center/ CSR. Join to apply for the Limited Slot - 28K - Non-Voice - Call Center/ CSR role at Caldwell Communications. Job Responsibilities Answers phone calls and provides important information/ assistance to clients Checks mail, fax, and internet mail to provide customer assistance Communicates with customers...
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Call Center Representative
4 weeks ago
Muntinlupa, Philippines TalentLink Outsourcing Full timeCall Center Representative - Alorica Alabang Site TalentLink Outsourcing On-site - Muntinlupa • High/Senior High School • Full-time Job Description Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues and complaints efficiently. Maintain detailed records of customer...