Security Tool Support Analyst

4 days ago

Quezon City, Philippines Global Payments Inc. Full time

Security Tool Support Analyst Global Payments Inc. – Quezon City, National Capital Region, Philippines. Join to apply for the Security Tool Support Analyst role at Global Payments Inc. Responsibilities Serve as the initial point of contact for all issues related to the tools of Security Engineering and other technologies. Perform real‑time monitoring of availability and operations of security tools and technologies. Review and understand technical and operational documentation. Review and approve firewall requests. Track operational aspects of security monitoring equipment and software, scheduled tasks, reporting, alerting, and other key aspects of security tools' health. Report observed issues or outages using the standard ticketing system. Perform initial troubleshooting, symptom documentation, and initial issue isolation. Implement changes within the scope of Level 1 support. Escalate issues to next‑level support, vendors, or leadership. Triage issues from chat, call, email, and tickets (incident, request). Attend meetings and escalation/bridge calls. Prepare internal RCA documents. Prepare and deliver turnover reports and communicate with shift colleagues to ensure continuity in support. Provide assistance as directed to incident response or other technology teams. Provide evidence as directed to support audit and compliance initiatives. Learn and contribute to Security Engineering policies and procedures. Develop effective teamwork skills. Recommend improvements to operations and monitoring processes. Continue self‑development of knowledge, skills and abilities to better support execution of the Security Engineering team. Qualifications At least 1‑3 years of experience with host or network security tools. Bachelor’s degree in Computer Engineering, Computer Science, Information Technology or equivalent (preferred). Experience working in a team‑oriented, collaborative and global environment. Experience troubleshooting security applications/tools. Amenable to work on a rotating schedule to provide 24x7 support. Average communication skills (oral and written). Ability to drive problem‑isolation and problem‑resolution. Ability to multitask and time‑manage effectively. Referrals increase your chances of interviewing at Global Payments Inc. by 2x. #J-18808-Ljbffr

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    4 days ago

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