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Delivery Centre Leader

4 weeks ago

Makati, Philippines TASQ Staffing Solutions Full time

About the job Delivery Centre Leader (Makati) | Hybrid

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Key Responsibilities:
  • As Delivery Centre Head: Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
  • Drive Centres culture and ensure alignment with broader company values and delivery standards.
  • Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
  • As Head of Delivery: Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
  • Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
  • Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
  • Strategic Focus Areas:
    • Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
    • Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
    • Risk Management: Assess and escalate risks appropriately across delivery and support services.
    • Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
    • Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.
Required Qualifications & Experience:
  • Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
  • Strong leadership track record, including managing large-scale teams across functions and geographies.
  • Proven success in team hiring, engagement, succession planning, and culture-building.
  • Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
  • Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
  • MBA, FP&A, or equivalent post-graduate education is preferred.
  • Excellent communication and collaboration skills across global stakeholders.
  • IT service delivery experience, strong in people leadership and experience in building / running a DC
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