Leadership Training Officer

4 weeks ago

Bacolod, Philippines Ubiquity Full time

Leadership Training Officer

The role focuses on devising organizational training strategies, overseeing implementation and assessing outcomes. The leader supervises personnel to maximize efficiency, ensures resources are utilized effectively, and remains well-organized and productive. The position identifies training and developmental needs and drives suitable training initiatives that build a learning culture. The candidate must be organized, reliable and a results-driven professional with the ability to solve problems and make improvements, while maintaining excellent customer service and communication skills. The goal is to enhance the skills, performance, productivity and overall quality of the team.

Responsibilities
  • Identify and assess ongoing and future training needs through job analysis, career paths and performance consulting with Management.
  • Be able to deploy a wide variety of training methods
  • Conduct effective orientation sessions
  • Create reports, analyze and interpret data
  • Provide opportunities for ongoing business development
  • Resolve any specific issues within and outside the cluster and tailor interventions as necessary
  • Provide coaching and/or business consulting as necessary
  • Keep a keen understanding of training trends, developments and best practices
  • Conduct effective resource planning to maximize productivity of resources (manpower, tools, etc.)
  • Collate and analyze business statistics for reporting to Management
  • Assist in hiring, onboarding, and/or coach and provide adequate training to personnel to maintain high service standards
Qualifications
  • Bachelor\'s degree in relevant field
  • At least three (4) years call center experience
  • At least two (3) years of training experience
  • Excellent level on communication skills, customer service orientation, computer literacy and training delivery
  • Above-average know-how on module/course design & development
  • Basic understanding of program design and development, training needs analysis and training evaluation
  • Excellent work ethic (passion for excellence, job knowledge, sense of urgency, adherence to timelines, etc.)
  • Above-average knowledge on problem solving & decision making
  • Knowledge on process improvement, conflict management, fiscal management, business acumen and change
  • Knowledge on planning, organizing and controlling
  • Knowledge on people management and team orientation
  • Proven experience as an SME on training
  • Track records and report on designing and executing training programs
  • Familiarity with a variety of teaching/training methods (mentoring, coaching, simulation, etc.)
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Solid report writing and record keeping ability
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Human Resources
  • Industries: Internet Publishing
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