Sales Technician

Makati, National Capital Region GameOne PH

Posted today

Job Description

QUALIFICATIONS :

- NC II holder
- Computer Hardware servicing
- At least 1 Year of working experience in the related field is required for this position.
- Customer service or sales experience is a MUST.
- Knowledge in computer products or latest technology is an ADVANTAGE.
- Experience in computer/laptops troubleshooting or repair.
- Knowledge in building PC is an ADVANTAGE.

JOB RESPONSIBILITIES :

• Strong knowledge of technical and scientific products, including the functions and components that enable the products to work.
• Promote and sell the product by demonstrating how it works along with the benefits it can offer potential customers.
• Repair and troubleshoot laptops or any IT products.
• Set-up and repair hardware, install, configure software and drivers.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

Job Types : Full-time, Permanent

Salary : Php15,000.00 - Php16,000.00 per month

Benefits :

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Shift system

Supplemental pay types :

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Tips

Makati, National Capital Region Confidential

Posted 19 days ago

Job Description

(Job Alert) Customer Support Associate

We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities :

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend any coaching sessions set up by your Team Lead or QA.
• Attend any improvement training set up by the client

Qualification :

• Customer Service in a BPO industry with at least 6months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback (it’s a two-way street)
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

Work location : Ayala Ave., Makati City, Philippines

Csr - Customer Support Specialist Up to 30k

Manila, Metropolitan Manila Trinity Workforce Solutions

Posted today

Job Description

Qualifications :

• 6 - 18 months call center experience (Voice Account)
• At least HS Graduate or completed 1st year college (1st and 2nd sem)
• Amenable to work onsite
• Residing within Metro Manila and CALAMBA
• Able to work on shifting or graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Required Skill Set :

• Analytical and Problem solving skills
• Time Management Skills
• Communication & Relationships Skills
• Aptitude Skills

Schedule :

• Night shift
• Shift system

Application Question(s) :

• Do you have a BPO experience working as a Call Center Agent?
• What is your highest educational attainment?
• Are you okay to work onsite?
• Where are you currently residing?

Csr / Customer Support Specialist Up to 29k

Manila, Metropolitan Manila Trinity Workforce Solutions

Posted today

Job Description

Qualifications :

• At least 18 months call center experience (Voice International Account)
• Completed 1st year college (1st and 2nd sem)
• Amenable to work onsite (Northgate, Alabang)
• A fixed graveyard shift is okay

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Required Skill Set :

• Analytical and Problem solving skills
• Time Management Skills
• Communication & Relationships Skills
• Aptitude Skills

Why Us :

• Competitive Salary
• 15% Night Differential
• HMO plus 2 free dependents

Salary : Up to Php29,000.00 per month

Schedule :

• Night shift

Application Question(s) :

• What is your highest educational attainment?
• Are you okay to work onsite?
• Where are you currently residing?
• Do you have at least 18 months BPO experience working as a Call Center Agent?

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

Job Description

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

• Count of Positive Reviews: Measure the number of positive feedback received from students and RTOs.
• Accuracy on Processing Cancellation Refunds: Track the precision and timeliness of cancellation refund processing.
• Certificate Releasing: Ensure certificates are released accurately and within agreed timelines.

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team environment and independently when necessary.
• Track record of meeting and exceeding performance metrics and targets.

Benefits : WORK FROM HOME "FOREVER" + AU MORNING SHIFT Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt) Long term projects in a growing industry where you will make a significant impact on someone\'s career. Great exchange rates You get to keep what you make. No hefty paypal/upwork fees. Health Insurance (after 1 year) Fun and encouraging culture All expenses paid INTERNATIONAL TRAVEL incentive

Technical Sales Associate

Mandaluyong, National Capital Region Dempsey Resource Management Inc.,

Posted 27 days ago

Job Description

The Technical Sales Associate is responsible for providing the necessary technical and administrative support to the sales business unit to achieve revenue growth. They are responsible for ensuring exceptional customer service is achieved consistently.

Job Role:

• Assists in the execution of sales strategies and campaigns by the sales business unit.
• Ensures sales administration is kept current using the database.
• Assists the sales business unit with the performance of necessary sales processes using the agreed platform.
• Assists in the preparation of appropriate product discussions.
• Ensures delivery of consistent customer service levels that exceed client requirements.
• Communicates with customers and actively listens to their needs.
• Assists in coordinating company resources and technical support when necessary to best address customer issues/feedback.
• Follows controls of budgets to contribute to the business unit profitability.
• Seeks and communicates market intelligence to the company.
• Assists in the preparation of the monthly reports on sales activity, customer service levels, and sales achievement for the business unit.
• Assists in the development of the annual plan and monthly activity plan necessary to ensure the success of the business unit goals and strategies.
• Updates job and product knowledge by participating in educational and learning opportunities.

Qualifications :

• Academic degree in Electronics Engineering
• Open for fresh graduates
• Must have good written and oral communication skills
• Fast-learner with different computer systems is an advantage

Job Types : Full-time, Permanent

Salary Range : ₱23,000.00 - ₱25,000.00 per month

Technical Sales Associate

Posted today

Job Description

Fresh graduates are welcome to apply
- Familiarity with electronic components and items is a plus.
- Residing near the area is a plus.
- Attention to detail is a must
- Preparation of sales quotations and sales orders
- Able to source products for customers
- Knowledge in Robotics, 3D Printing, Arduino, IoT is an advantage.
- Performs other duties as assigned.

Salary : Php16,000.00 - Php21,000.00 per month

Schedule :

• 8 hour shift

Supplemental pay types :

• 13th month salary
• Overtime pay
• Yearly bonus

Education :
Bachelor\'s (required)

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