Subject Matter Expert

7 days ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Leads in this role get to:

  • Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
  • Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also, conduct floor interventions for BQ teams.
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Take the lead:
    • Delivering new hire training for the business, ensure to give a good learning experience for the new hires, ensuring to equip new hires with relevant skill sets to meet the production goals from the first month post-nesting
    • Partner with quality and training managers to identify skill and knowledge gaps that lead to unstable performance trends
    • Work with the training manager to prepare training content for BQ interventions and new launches
    • Work with the training manager in updating training materials via the update management process

Our most successful candidates will have:

  • Excellent Data Mining skills
  • Ability to think outside traditional roles to evaluate business implications
  • Ability to interpret data, identify trends, and suggest improvements
  • Strong verbal and written communication skills; able to communicate clearly and professionally
  • Demonstrated leadership skills; able to lead improvements and resolve issues

Internal Qualifications:

  • Must have PDP score of Exceeds Expectations (4) or Outstanding (5)
  • Tenure of at least 12 months
  • No Active DA
  • Willing to work onsite in Shaw
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