Customer Service Representative

2 weeks ago

Cebu City, Philippines Staffing co. Full time

A CSR Logistics Blended Account job involves handling customer inquiries, resolving issues, and performing administrative tasks for a logistics company using multiple communication channels (voice, email, chat) and systems. Key duties include managing orders, coordinating with logistics and fulfillment teams, providing product knowledge, documenting interactions, and ensuring customer satisfaction through efficient service and adherence to company policies.

Requirements
  • Strong verbal and written communication skills to interact professionally with customers and colleagues.
  • At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with at least 6 months BPO/Non BPO Exp.
  • Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.
  • Ability to learn and retain detailed knowledge of logistics services and products.
  • Ability to identify customer needs, research issues, and provide effective solutions.
  • Familiarity with relevant company systems and software for data entry and order management.
  • A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction.
  • Basic understanding of logistics operations, including shipping and tracking procedures.
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