Senior Technical Support Advocate

Senior Technical Support Advocate – Makati (CloudConsole IT Consulting)

Makati, National Capital Region

Posted today

Job Description

Who we are : We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture centers on empowering employees with fast decision-making, flexible IT infrastructure, and no bureaucracy. We test ideas daily to build the best user experience. We aim for great results with professional peers in a family atmosphere. We say to our clients, “just manage your office and we’ll take care of IT.”

What you will be doing :

• Provide technical assistance to client end-users.
• Troubleshoot customer workstation issues.
• Proactively monitor and report on client environments.
• Collaborate with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues.
• Coordinate with engineering and project managers to ensure on-time project delivery.
• Maintain timely and accurate time logs with detailed notes.
• Maintain dependable and regular attendance in the call queue.
• Communicate daily schedules proactively with team members and team leader.
• Ensure proper execution of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
• Assist with special projects as needed.
• Other duties as required.

What you bring to the table :

• Excellent communication skills in English.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 3 years of relevant experience.
• Experience supporting small/medium-sized businesses.
• Experience supporting Microsoft 365.
• Good knowledge of Microsoft Windows, Windows Server, Active Directory, Networking, hardware and software.
• Knowledge in structured cabling is a plus.
• Willing to work in Makati CBD on a night shift (temporary WFH setup).

Other Requirements :

• Fast, reliable DSL, Fiber, or Broadband connection as primary internet with minimum 10 Mbps actual speed.

What we offer :

• Salary package 25k–30k PHP depending on experience.
• HMO, leave cash conversion, and communication allowance.
• Positive work environment with growth opportunities.
• Company-sponsored training, upskilling, and certification.

Job Types : Full-time, Permanent

Salary : Php25,000.00 - Php30,000.00 per month

Benefits :

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Schedule :

• Shift system

Supplemental pay types :

• 13th month salary

Associate III, Customer Support – Ingram Micro

Taguig, National Capital Region

Posted today

Job Description

Description : Ingram Micro touches 80% of the technology you use daily, focusing on Technology Solutions, Cloud, and Lifecycle Solutions. With $46B revenue, it is a leading technology distributor in 56 countries with 30,000+ associates.

Position Summary :

• Take initial customer calls and answer general questions about products and services.
• Refer callers to appropriate resources (inbound sales, billing, technical support, etc.).
• Determine caller eligibility for technical support and transfer calls to technical support queues.
• Data entry, use of internal databases, and documentation.
• Document customer concerns and forward trends to relevant departments.

What you bring to the role :

• College degree and minimum 3 years’ experience; capable of working with limited supervision.
• Ability to mentor others; lead or informal team leadership may occur.
• Strong problem-solving, independent work within established procedures.

Associate II, Customer Support – Ingram Micro

Taguig, National Capital Region

Posted today

Job Description

Description : Ingram Micro’s focus and scale described above.

Position Summary :

• Take initial customer calls and answer general questions; refer to appropriate resources.
• Follow up on inquiries regarding orders, shipment tracing, returns, etc.
• Determine caller eligibility for technical support and transfer as needed.
• Data entry and documentation; respond to customer questions.
• Document customer concerns and trends.

What you bring to the role :

• College degree and 3 years of general experience or 2 years of functional experience.
• Moderate supervision; semi-routine tasks; able to deviate occasionally.
• Ability to work under established procedures; normally follow instructions for routine work.

Other Opportunities in Makati

Makati, National Capital Region

Confidential

Posted 20 days ago

Job Description

(Job Alert) Customer Support Associate

Responsibilities include handling phone/live chat, email, knowledge base usage, escalation, coaching participation, and client interaction. Qualifications include 6+ months BPO experience, strong English, multi-tasking, attention to detail, and basic computer skills (40 WPM typing, 100% accuracy). Night shifts in Makati; on-site location at Ayala Ave, Makati City.

Salary : Php25,000 – Php40,000 per month; Benefits include health insurance and training. Schedule: Night shift.

Customer Success / SetSchedule – Remote

Location: Remote (Makati references in materials)

Posted today

Job Description

Overview : SetSchedule’s Customer Success Consultant manages the User Experience Team to ensure 100% customer satisfaction and growth. The role is fully remote with global clients including realtors.

Responsibilities :

• Supervise the User Experience Team to maintain quality standards and deadlines.
• Resolve customer complaints and provide product/service information.
• Provide superior user experience and manage team performance.
• Develop work schedules and assignments for the team.

Skills & Requirements :

• 5+ years in tech support leadership (team lead, supervisor, manager or equivalent).
• Excellent communication and conflict resolution; proficient with collaboration tools (Google Docs/Sheets/Meets, Slack, Time Doctor, etc.).
• Minimum workstation: PC/laptop with i3 and 8GB RAM; noise-canceling headset; wired internet 25 Mbps.

Benefits :

• Additional leave, health insurance, paid training, work from home.

Schedule :

• 8 hour shift

Location : Makati City (relocation/commuting acceptable)

Customer Support Representative (Amazon) – 25 to 40k

Makati, National Capital Region

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening.
• Handle confidential information securely.
• Aim to resolve issues on first call; proactive communication.
• Communicate effectively with customers.

Qualifications :

• At least 2 years of college with 3 years BPO experience; e-commerce experience preferred.
• Strong attention to detail, organized, team-oriented; good English communication; computer and internet navigation skills; intermediate Excel.
• Able to work night shifts in Makati.

Salary : Php25,000 – Php40,000; Schedule: Night shift. Application: 3 years customer service experience preferred.

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