It Technical Support Advocate

IT Technical Support Advocate (Project Based) – Pasig, Palawan

ACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence Be part of the game-changing team today and #ACOMplishYourDreams

• Work with a multinational company with a rock-solid foundation
• Be part of the Leading Consumer Finance company from Japan
• Experience the wonders of our vast network and extensive history

Responsibilities :

• Ensures that the company policies and procedures are adhered to by the team
• Manages a team of diverse individuals by monitoring their performance and providing feedback/coaching
• Conducts regular assessment of the team’s KPI’s and addresses areas of improvement
• Resolves problems/conflicts in day-to-day activities
• Maintains productive workflow by developing and improving work processes
• Participates in strategic business planning, analysis, and implementation toward team goals
• Translates business operations, analysis, and trends into meaningful reports and presentations

Requirements :

• Bachelor’s degree in any discipline
• Attention to detail with above-average communication and presentation skills
• Proficient in Excel for reports (Pivot, VLOOKUP, etc.)
• Leadership experience as Team Lead/Supervisor, preferably in Financial Services or BPO
• Experience in employee discipline, performance management, motivation, coaching
• Minimum 3 years as Team Leader/Supervisor
• Willing to work on shifting schedules, holidays, and weekends
• Willing to work in Ortigas Center

Benefits :

• Sick Leave, Vacation Leave, Bereavement Leave
• HMO and Life Insurance
• Growth and Promotion opportunities
• 5-day work week for work-life balance
• Compliance with Government and Labour regulations for job security

Salary : From Php28,000.00 per month

Schedule :

• 8 hour shift

Customer Support Specialist (Ms Dynamics Nav) – Pasig

Posted today

Duties and Responsibilities :

• Diagnose and solve customer software issues related to Microsoft Dynamics Business Central (NAV) and components
• Document issues and resolutions in an online ticketing system (evodesk) per SLAs
• Coordinate with consultants, developers, managers, and software vendors
• Contribute to knowledge base with articles, release notes, and change documents
• Capture support calls and track time spent

Requirements :

• Minimum 3 years of experience with Microsoft Dynamics Business Central (NAV) in helpdesk, consulting, or end-user role
• Strong functional expertise in BC modules and business analysis
• Excellent English communication; problem-solving skills
• Integrity and commitment to customer satisfaction; end-user training experience
• Relevant IT qualifications; ability to work with multiple clients
• Proficient in Microsoft Office, Windows; knowledge of SQL, Jet Reports, PowerBI, Microsoft 365, payroll is a plus
• Strong negotiation, attention to detail

Salary : Php80,000.00 - Php100,000.00 per month

Benefits :

• Health insurance
• Life insurance
• Work from home

Schedule :

• Day shift
• Monday to Friday

Supplemental pay types :

• 13th month salary

Application Question(s):

• How many years of experience using Microsoft Dynamics Business Central (NAV)?

Posted today

Job Description – Customer Service (Multiple postings)

Customer Service

• Collect all details pertaining to Clients/Police requests/investigations
• Provide video evidence and images to clients and police to assist in recovering lost or stolen items
• Investigate incidents at client sites and report findings to Manager/Account Holders
• Review and prioritize incidents by urgency and value
• Keep Clients/Account Holders informed of status
• File and update incident logs

Internal/External Operations Management

• Collaborate with Stealth’s departments to resolve hardware/software issues at client sites
• Ensure work meets company standards in a timely manner
• Stay updated with in-house and 3rd party software to process investigations
• Provide proactive feedback to Management/Account Holders
• Develop policies and procedures to support service levels
• Ensure actions comply with Company policies and regulations

Customer Excellence

• Provide best possible customer service
• Delight customers at every opportunity

Job Requirements

• Ability to multitask in a fast-paced environment; project management
• Good working knowledge of MS Office
• Self-motivated and committed to continuous learning
• Strong problem analysis and resolution skills
• Excellent communication and interpersonal skills
• Strong organizational skills; ability to meet deadlines
• Confidentiality
• Computer literacy and knowledge of video software
• Detail-oriented; high quality work
• Can work weekends, holidays, and different shifts including night shift
• Amenable to work onsite at Ortigas Center, Pasig City
• Full-time positions available

Salary : From Php25,000.00 per month

その他 postings continue with similar structure for various IT/Technical Support roles in Pasig