It Technical Support Advocate
3 weeks ago
IT Technical Support Advocate (Project Based) – Pasig, Palawan
Job DescriptionACOM Consumer Finance Corporation is looking for passionate, innovative, and amazing individuals who are in pursuit of excellence and prominence Be part of the game-changing team today and #ACOMplishYourDreams
- Work with a multinational company with a rock-solid foundation
- Be part of the Leading Consumer Finance company from Japan
- Experience the wonders of our vast network and extensive history
Responsibilities :
- Ensures that the company policies and procedures are adhered to by the team
- Manages a team of diverse individuals by monitoring their performance and providing feedback/coaching
- Conducts regular assessment of the team’s KPI’s and addresses areas of improvement
- Resolves problems/conflicts in day-to-day activities
- Maintains productive workflow by developing and improving work processes
- Participates in strategic business planning, analysis, and implementation toward team goals
- Translates business operations, analysis, and trends into meaningful reports and presentations
Requirements :
- Bachelor’s degree in any discipline
- Attention to detail with above-average communication and presentation skills
- Proficient in Excel for reports (Pivot, VLOOKUP, etc.)
- Leadership experience as Team Lead/Supervisor, preferably in Financial Services or BPO
- Experience in employee discipline, performance management, motivation, coaching
- Minimum 3 years as Team Leader/Supervisor
- Willing to work on shifting schedules, holidays, and weekends
- Willing to work in Ortigas Center
Benefits :
- Sick Leave, Vacation Leave, Bereavement Leave
- HMO and Life Insurance
- Growth and Promotion opportunities
- 5-day work week for work-life balance
- Compliance with Government and Labour regulations for job security
Salary : From Php28,000.00 per month
Schedule :
- 8 hour shift
Customer Support Specialist (Ms Dynamics Nav) – Pasig
Posted today
Job DescriptionDuties and Responsibilities :
- Diagnose and solve customer software issues related to Microsoft Dynamics Business Central (NAV) and components
- Document issues and resolutions in an online ticketing system (evodesk) per SLAs
- Coordinate with consultants, developers, managers, and software vendors
- Contribute to knowledge base with articles, release notes, and change documents
- Capture support calls and track time spent
Requirements :
- Minimum 3 years of experience with Microsoft Dynamics Business Central (NAV) in helpdesk, consulting, or end-user role
- Strong functional expertise in BC modules and business analysis
- Excellent English communication; problem-solving skills
- Integrity and commitment to customer satisfaction; end-user training experience
- Relevant IT qualifications; ability to work with multiple clients
- Proficient in Microsoft Office, Windows; knowledge of SQL, Jet Reports, PowerBI, Microsoft 365, payroll is a plus
- Strong negotiation, attention to detail
Salary : Php80,000.00 - Php100,000.00 per month
Benefits :
- Health insurance
- Life insurance
- Work from home
Schedule :
- Day shift
- Monday to Friday
Supplemental pay types :
- 13th month salary
Application Question(s):
- How many years of experience using Microsoft Dynamics Business Central (NAV)?
Posted today
Job Description – Customer Service (Multiple postings)
Job DescriptionCustomer Service
- Collect all details pertaining to Clients/Police requests/investigations
- Provide video evidence and images to clients and police to assist in recovering lost or stolen items
- Investigate incidents at client sites and report findings to Manager/Account Holders
- Review and prioritize incidents by urgency and value
- Keep Clients/Account Holders informed of status
- File and update incident logs
Internal/External Operations Management
- Collaborate with Stealth’s departments to resolve hardware/software issues at client sites
- Ensure work meets company standards in a timely manner
- Stay updated with in-house and 3rd party software to process investigations
- Provide proactive feedback to Management/Account Holders
- Develop policies and procedures to support service levels
- Ensure actions comply with Company policies and regulations
Customer Excellence
- Provide best possible customer service
- Delight customers at every opportunity
Job Requirements
- Ability to multitask in a fast-paced environment; project management
- Good working knowledge of MS Office
- Self-motivated and committed to continuous learning
- Strong problem analysis and resolution skills
- Excellent communication and interpersonal skills
- Strong organizational skills; ability to meet deadlines
- Confidentiality
- Computer literacy and knowledge of video software
- Detail-oriented; high quality work
- Can work weekends, holidays, and different shifts including night shift
- Amenable to work onsite at Ortigas Center, Pasig City
- Full-time positions available
Salary : From Php25,000.00 per month
その他 postings continue with similar structure for various IT/Technical Support roles in Pasig
#J-18808-Ljbffr-
Customer Support Advocate
2 weeks ago
Philippines Peak Support Full time ₱150,000 - ₱250,000 per year:Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Support Advocate to join our team in the PhilippinesWhat You'll DoDevelop expertise in our platform and become a subject matter expert for our customers, keeping on top of...
-
Senior Technical Support Advocate
3 weeks ago
, , Philippines Buscojobs Full timeSenior Technical Support Advocate – Dumaguete Posted today Job Title: Senior Technical Support Advocate (Duma...) Location: Onsite (Dumaguete) • Job Type: Full-time • Pay: From Php20,000.00 per month Job Description We are seeking a reliable and organized Customer Support Coordinator to join our team in delivering excellent service to our residents....
-
Customer Advocate
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview Job Title: Customer Advocate - Travel In this job, you will Work autonomously within defined processes and procedures or methodologies, take standard decisions and may support the development of solutions to complex problems of a recurring nature. Receive instruction, guidance and direction from more senior level roles or manager, with regular...
-
Product Advocate
3 weeks ago
, , Philippines Apollo Full timeApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified...
-
Senior Customer Advocate
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeCustomer Advocate As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and...
-
Technical Support Advocate T1
3 weeks ago
, , Philippines Buscojobs Full timeTechnical Support Advocate T1 (Project Based) Posted today Job Description QUALIFICATIONS: Graduate of BSBA major in Marketing Management or any relevant courses Fresh graduates are welcome to apply Proficient in Excel, Word and Power point Approachable and accommodating Good in oral and written communication Willing to be assigned in FCI Sales Office -...
-
Technical Support
5 days ago
Manila, National Capital Region, Philippines KMC Solutions Full time ₱800,000 - ₱1,200,000 per yearAs a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the...
-
Customer Advocate
5 days ago
Manila, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per yearOverview:Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...
-
Full Stack Engineer
1 week ago
, , Philippines Ranger Technical Resources Full timeDirect message the job poster from Ranger Technical Resources. Our partner, a leading e‑commerce provider of customized marketing and branding solutions is seeking a Senior Full Stack Engineer with deep expertise in TypeScript and Node.js to drive the next generation of its digital platforms. In this role, you’ll design and implement scalable,...
-
Senior Technical Support Advocate
3 weeks ago
, Misamis Occidental, Philippines Buscojobs Full timeOverview Multiple customer support and technical roles are listed across various locations in the Philippines. The postings include requirements, responsibilities, and benefits from different companies. This refined version consolidates relevant responsibilities and qualifications from the provided text while removing promotional boilerplate and...