Incident Manager

1 day ago

Taguig, Philippines HCLTech Full time

About the Role We are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role requires a proactive leader who can manage high-priority incidents, perform data-driven root cause analyses, and deliver insights to improve operational performance and service quality. Key Responsibilities Lead and coordinate the end-to-end incident management process, ensuring timely resolution of critical and major incidents. Serve as the primary point of escalation for high-impact incidents, ensuring communication and alignment across stakeholders. Perform trend analysis and data-driven investigations to identify recurring incidents, root causes, and opportunities for service improvement. Develop and maintain incident dashboards and reports using tools such as Power BI, Tableau, or equivalent. Collaborate with Problem Management, Change Management, and Technical Teams to ensure effective resolution and prevention strategies. Drive post-incident reviews (PIRs) and produce comprehensive incident reports with actionable insights. Establish and monitor incident KPIs and SLAs, leveraging analytics to measure efficiency and drive continuous improvement. Use predictive analytics to anticipate incident risks and implement proactive measures. Partner with IT Service Delivery and Operations teams to enhance process maturity and resilience through data insights. Support the automation of reporting, escalation, and root-cause identification processes using analytical tools and scripting (e.g., Python, SQL, Power Automate). Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s degree preferred). 5+ years of experience in IT Incident Management or Service Operations, preferably within large-scale or enterprise environments. Proven experience in data analytics, data visualization, and reporting (Power BI, Tableau, Excel, SQL, or Python). Strong understanding of ITIL framework (ITIL v4 certification preferred). Demonstrated experience in handling major incidents and coordinating across multiple technical teams under pressure. Exceptional analytical, communication, and problem-solving skills. Ability to present complex data and insights to technical and non-technical stakeholders effectively. Experience with ServiceNow, BMC Remedy, or other ITSM tools is highly desirable. Why Join Us Opportunity to drive meaningful impact through data-driven decision-making in IT operations. Collaborative, innovative, and growth-focused work culture. Exposure to modern technologies and enterprise-scale incident management frameworks. Benefits Highly competitive and flexible compensation package. Health, Medical, and Optimum (HMO) Benefits from Day 1 (including up to 3 dependents). #J-18808-Ljbffr

  • Incident Manager

    6 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱1,200,000 - ₱2,400,000 per year

    Role:Incident Manager – Data Analytics FocusWork Set-Up:100% onsite set-up in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout the RoleWe are seeking a highly skilled Incident Manager with a strong background in data analytics to oversee and drive efficient incident management processes across the organization. This role...

  • Incident Manager

    2 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Job Summary:The Incident Manager is responsible for overseeing the lifecycle of IT incidents within the ServiceNow platform, ensuring rapid restoration of services, minimizing business impact, and maintaining high service quality. This role demands strong leadership, coordination, and communication skills to manage high-pressure situations and drive...

  • INCIDENT MANAGER, INCIDENT AND RECOVERY DEPARTMENT

    4 weeks ago

    Taguig, Philippines Metrobank Full time

    INCIDENT MANAGER, INCIDENT AND RECOVERY DEPARTMENT Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work,...

  • Business Incident Manager

    4 weeks ago

    Taguig, Philippines Nasdaq Full time

    Nasdaq Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Business Incident Manager role at Nasdaq Nasdaq Taguig, National Capital Region, Philippines Join to apply for the Business Incident Manager role at Nasdaq Why NasdaqWhen you work at Nasdaq, you are working for more open and transparent...

  • Major Incident Manager

    2 weeks ago

    Taguig, Philippines Tata Consultancy Services Full time

    Must-Have 15+ years of Experience in managing Major Incidents in banking domain Able to manage CxO level/Sr Business/Technology leads Ability to work in 24x7 shift model Ability to work in hostile environment and look for solutions by managing various stakeholders. Ability to run war room independently and be able to provide regular updates both to the...

  • Incident Response Analyst

    1 week ago

    Taguig, Philippines HR TechX Corp. Full time

    Overview Join to apply for the Incident Response Analyst role at HR TechX Corp. To provide detection, containment, and analysis of security events to protect the confidentiality, integrity, and availability of information systems per the firm's business objectives, regulatory requirements, and strategic goals. Responsibilities Provide detection, containment,...

  • Incidents & Escalations Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Zendesk Full time ₱900,000 - ₱1,200,000 per year

    Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

  • Incident Response Specialist

    4 weeks ago

    Taguig, Philippines E-Solutions Full time

    E-Solutions Taguig, National Capital Region, Philippines Senior Recruiter @ E-Solutions | Global Talent Acquisition, Talent Sourcing Overview What You’ll Do Incident Handling & Investigation Lead investigations of complex or escalated security incidents. Perform deep-dive forensic analysis, including root cause and post-incident reviews. Act as an...

  • Incident Response Analyst

    4 days ago

    Taguig, National Capital Region, Philippines HCM Nexus Full time ₱1,200,000 - ₱3,600,000 per year

    Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: BGC, TaguigSchedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote: Must be amenable to render overtime, work on weekends and Philippine holidays...

  • Incident Response Analyst

    4 days ago

    Taguig, National Capital Region, Philippines HCM Nexus Consulting Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Incident Response AnalystWork Setup: Hybrid – 8x RTO per monthWork Location: [Insert company / confidential if needed]Schedule: Rotating shifts (changes every 2 months)APAC: 6:00 AM – 3:00 PMEMEA: 2:00 PM – 11:00 PMWHEM: 10:00 PM – 7:00 AM (next day)Sunday–Thursday or Monday–FridayNote:Must be amenable to render overtime, work on...