Customer Success Specialist | Work From Home

4 days ago


Caloocan, Philippines MicroSourcing Full time

Customer Success Specialist | Work From Home Join to apply for the Customer Success Specialist | Work From Home role at MicroSourcing . Position: Customer Success SpecialistLocation: Cyberscape Beta, Ortigas, Pasig CityWork setup & shift: Work From Home You’ll Have Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities. Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Key Responsibilities Respond to customer – pet owners and pet sitters’ inquiries via email, phone, live chat, and social media platforms. Provide assistance and resolution for common Marketplace concerns, including booking issues, refunds, and general service questions. Review and process pet sitter applications, ensuring all profile details and verification requirements are complete. Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters. Escalate high‑priority or sensitive issues to senior agents or managers when necessary. Follow internal guidelines and workflows to ensure all actions are properly documented and compliant. What You Need At least 2+ years of experience in a Customer Support role handling phone, email and chat Ideally, you have worked for an Australian company before and understand the Australian market Experience in a startup company is a plus You have a love for pets: this will help you understand and communicate with our users who absolutely love pets Able to work from home permanently About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU is about celebrating individuality and fostering an inclusive culture that embraces people of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, welcoming diverse perspectives and creating opportunities for all to thrive. For more information, visit Terms & conditions apply Seniority level Entry level Employment type Full‑time Job function Other Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at MicroSourcing by 2x. #J-18808-Ljbffr



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