Trainer - Ecommerce (Cebu) | Onsite

2 weeks ago

Cebu City, Philippines TASQ Staffing Solutions Full time

Overview Nature Of the Account: Ecommerce Start Date: 17-Oct Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement : Finished at least 2 years in college without back subject/s Work Experience Minimum 1 year exp as Trainer Preferred: Retail background, but can be a trainer for any customer service accounts Good communication skills Will do a demo based on any customer service approach Responsibilities Training Needs Assessment: Identify skill gaps and training requirements through surveys, interviews, and performance analysis. Curriculum Development: Design and develop training programs, including materials, presentations, and online resources, tailored to different departments and skill levels. Training Delivery: Conduct training sessions, workshops, and seminars using various methods like lectures, interactive activities, and simulations. Evaluation and Improvement: Assess the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments. #J-18808-Ljbffr

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