Store Supervisor

3 weeks ago

La Union Philippines Newtrends International Corporation Full time

Overview

As a Store Supervisor, your primary responsibility is to oversee the daily operations of a retail store and ensure the efficient and effective functioning of the entire store. You will be responsible for managing a team of employees and providing excellent customer service.

Responsibilities Team Management
  • Supervise and lead a team of sales assistants and cashiers, including training, and scheduling.
  • Assign tasks and responsibilities to staff, and ensure they are carried out efficiently.
  • Motivate and inspire the team to achieve sales targets and deliver exceptional customer service.
  • Provide coaching, guidance, and feedback to staff to enhance their performance and professional development.
Customer Service
  • Maintain a high standard of customer service by ensuring that all customers receive prompt and friendly assistance.
  • Handle customer complaints and resolve issues in a timely and satisfactory manner.
  • Train sales assistants and cashiers on effective customer service techniques and monitor their interactions with customers.
  • Foster a customer-centric environment where customer satisfaction is a top priority.
Store Operations
  • Oversee the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
  • Ensure that the store is clean, well-maintained, and visually appealing to customers.
  • Monitor and manage inventory levels, conduct regular stock checks, and place orders to replenish merchandise as needed.
  • Implement loss prevention measures and ensure adherence to company policies and procedures.
Sales and Performance
  • Set sales goals and targets for the store and work with the team to achieve them.
  • Monitor sales performance, analyze trends, and implement strategies to drive sales growth.
  • Utilize sales data to make informed decisions regarding product assortment, pricing, and promotions.
  • Conduct regular performance evaluations for staff members and provide feedback on areas of improvement.
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