Customer Advocate

Customer Advocate page is loaded## Customer Advocatelocations: Pasig Citytime type: Full timeposted on: Posted Todayjob requisition id: R11161We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, servicing some of the world’s largest brands by delivering contact center and back-office services from offshore, nearshore, and onshore locations. With sites in Australia, Dominican Republic, Philippines, and the United States, we pride ourselves on our commitment to safety, flexibility, and innovation.Our employee value proposition, **Come for a career, stay for the fun**, underscores our commitment to fostering a vibrant, inclusive, and engaging work environment.### **Come for a career, stay for the fun*** Yearly Kick Off Parties with major giveaways (like the car in 2023)* Get recognized through our ‘Value Awards’* Grow your career - yes, we love to promote internally* Do meaningful work and collaborate with the best* **900 promotions given each year*** **2,700+ leadership training courses**### ### **A Glimpse into Your New Role**As a **Customer Advocate**, you will play a critical role on the Renewals team, proactively driving the annual renewals process and leading all phases of the renewal lifecycle. This includes facilitating pricing negotiations, processing approvals, and collaborating with cross-functional teams to ensure timely and efficient renewals. You will also provide top-tier customer service by addressing inquiries, resolving escalations, and identifying opportunities for improvement.### ### **What You’ll Bring*** **At least 2 years of customer service experience**, with a preference for handling customer escalations.* Strong negotiation skills and the ability to offer solutions tailored to customers' needs.* Proficiency with technology and experience using Salesforce (preferred).* A deep understanding of US or North American culture, with the ability to empathize and connect with customers.* Excellent written and verbal English communication skills, with confidence in holding and leading conversations.* Strong analytical and organizational skills, with attention to detail.* A proactive, positive, and flexible attitude, ready to adapt to change and contribute to process improvements.* High personal energy and the ability to thrive in a dynamic, lively environment.### ### **With a diverse global team working together, we proudly embrace and live by these shared values:*** **Collaboration:** Brilliant jerks can be brilliant elsewhere.* **Impact:** Do, get it done, create impact.* **Passion:** Be positive, bring passion and energy.* **Transparency:** A transparent team can help each other.### **Join the A-Team and experience the A-Life**Join the A-Team and experience the A-LifeAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to Please refer to our Privacy Policy at
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