Trading Support Middle Office

3 weeks ago

Caloocan, Philippines J.P. Morgan Full time

Overview Join our team and shape the future of trading operations. Be at the heart of global financial markets, where your expertise drives operational excellence and risk reduction. Unlock your potential for career growth and mobility while making a meaningful impact. Bring your problem-solving skills and attention to detail to a fast-paced, high-pressure environment. Make your mark by delivering outstanding service to our clients and stakeholders. As a Trading Services Analyst in the Trading Services team, you will serve as a vital resource for front office and client-facing stakeholders. You will act as a liaison between business, technology, control partners, and operations, ensuring smooth trade execution and resolution of inquiries. Your responsibilities include investigating issues, monitoring trade flows, and reconciling trades using our trading platforms and systems. You will communicate solutions effectively across multiple channels and contribute to continuous improvement efforts. We value your ability to operate in a dynamic environment and your commitment to delivering high-quality results. Job Responsibilities Provide end-to-end trade flow support across all product channels globally Monitor ongoing support needs to address changes and gaps Drive continuous improvement efforts while reducing risk across all touchpoints in the trade path Ensure accurate and timely escalation and resolution of all inquiries Address ad hoc queries from operations, technology, and the front office Facilitate training for new application users Collaborate with business, technology, and operations to determine priorities, schedule releases, and detail requirements for future enhancements Required Qualifications, Capabilities, and Skills Bachelor’s degree In-depth knowledge of Excel, PowerPoint, and Internet technologies Highly disciplined, self-starter, and able to execute assignments independently Team player with strong work ethic and professionalism Attention to detail with superior written, verbal, and problem-solving skills Excellent organizational and time management skills Effective communication skills with all levels of the business Strong capacity for operating in a flexible, dynamic environment requiring creative and strategic thinking Preferred Qualifications, Capabilities, and Skills Experience supporting front office or client-facing stakeholders Familiarity with trade reconciliation processes Prior involvement in process improvement or risk reduction initiatives Experience facilitating training or onboarding for new users Knowledge of trading platforms and systems Ability to manage multiple priorities in a high-pressure environment Additional Information Shift Schedule: 8PM-5AM MNL Time (Mon-Fri) Work Setup: Full Time Onsite #J-18808-Ljbffr

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