
Expedia Service Delivery Hiring | ERP for Sr Manager, Manager, TM and SME
2 weeks ago
Company Description
Sutherland is seeking an organized and goal-oriented person to join us as Sr Manager, Manager, TM and SME – Travel Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
Job Description
Responsibilities:
- Managing Cluster/Community Performance
- Complete weekly coaching sessions and call audits.
- Complete weekly huddles and come up with Team strategy to achieve operational goals.
- Partner with Operations Manager on Continuous Improvement activities, training and action plans.
- Client Advocate
- Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans.
- Team attendance infraction insights through internal Sutherland attendance tool.
- Provide ideas that can help the client improve their product, business, processes and/or policies.
- People Management
- Set up accountability discussions on attendance and performance challenges.
- Determine training needs to equip staff with fundamental skills and knowledge.
- Keep employees in the loop for any internal and external updates.
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Legazpi, Philippines Sutherland Full timeCompany Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as part of the Service Delivery Team (Manager, TM, SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with...
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Sr Operations Manager | Travel
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Legazpi, Philippines Sutherland Full timeCompany Description Sutherland is seeking an attentive and goal-oriented person to join us as a Sr Operations Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description KEY RESPONSIBILITIES: ...
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