Technical Writer

Overview Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, Apollo.io is one of the fastest growing SaaS companies, valued at $1.6 billion, and has raised approximately $250 million. Apollo.io provides sales and marketing teams with access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a Series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, with the former President and COO of HubSpot, JD Sherman, on its board. Role & Mission As a Technical Writer at Apollo, you will own the creation, optimization, and maintenance of both internal and external knowledge base content. You’ll partner with Product Managers, Engineers, Customer Support, Rev Ops and Customer Success to ensure our knowledge ecosystem empowers customers to self-serve, while also enabling internal teams to move faster with confidence. This role is evolving: you won’t just write and edit, you’ll also integrate AI-driven tools to accelerate content creation, identify weak spots in documentation, and scale our Knowledge Base without creating extra workload. Ideal candidates are endlessly curious, customer obsessed, and comfortable straddling the worlds of technical detail and clear, simple explanation. Key Responsibilities Research, write, and develop new and updated knowledge base articles, FAQs, troubleshooting guides, snippets, and internal enablement docs. Partner closely with Product Managers and Engineers to deeply understand new features and translate technical detail into clear, customer-ready content. Collaborate with Support, Customer Success, and Enablement teams to capture recurring issues, identify knowledge gaps, and improve internal workflows. Use AI-assisted tools to accelerate drafting, auditing, and surfacing weak or duplicate content. Conduct recurring content audits to ensure KB remains accurate, current, and discoverable. Mentor junior writers, sharing best practices for technical writing, SEO, and AI adoption. Drive the creation and execution of release notes and documentation plans tied to product launches. Provide training/reference content to accelerate onboarding and upskilling of internal employees. Competences Customer Obsession: Writes with empathy, prioritizing clarity and usability for customers and internal teams. Technical Acumen: Proficient in CMS platforms, analytics dashboards, and structured authoring systems . Proficient in Git, HTML, and docs-as-code Communication: Strong written and verbal skills to engage with SMEs and explain technical concepts. Collaboration: Builds strong partnerships with Product, Engineering, Support, and CS teams. Attention to Detail: Ensures all content is accurate, complete, and error-free. Problem-Solving: Proactively identifies knowledge gaps and proposes scalable solutions. AI Fluency: Skilled at integrating AI tools for writing, summarization, insights, and content maintenance. Organizational Skills: Manages multiple deliverables with clear documentation and prioritization. Adaptability: Thrives in a fast-changing product and business environment. Analytical Thinking: Uses data, feedback, and AI-driven insights to audit, improve, and optimize content. We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you\'re energized by finding smarter, faster ways to get things done using AI and automation, you\'ll thrive here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboration is at our core—we’re all for one , meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action , giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. #J-18808-Ljbffr