Admin Support

4 weeks ago

Tanauan, Philippines Magic Full time

Overview Xactimate Specialist - Freelance, Remote Location: Philippines Responsibilities Prepare and review Xactimate estimates for roof repairs and replacements. Verify line items, quantities, and pricing against scopes of loss. Update estimates after adjuster meetings and re-submissions as needed. Read, analyze and extract action items from scopes of loss (SOL). Track and follow up on SOL releases; ensure SOLs are attached to the correct claims. Escalate and document discrepancies between SOL and on-site findings. Schedule and participate in desk/phone/video adjuster meetings. Liaise with adjusters to clarify scope, coverage, and payment details. Document meeting outcomes and next steps; ensure timely follow‑up. Maintain accurate claim notes, estimate revisions, and status updates in the CRM/claim tracking system. Provide daily/weekly updates to customer success managers on outstanding adjuster actions and SOL releases. Assist with ad hoc reporting to improve turnaround and client satisfaction. Qualifications Experience with roofing/insurance estimating Xactimate proficiency (estimate building, line items, sketching) Familiarity with insurance claim processes and SOL documents Comfortable using phone/video conferencing, CRM/claim tracking systems, and basic office tools (Excel, Outlook/Google Mail) Clear, professional verbal and written communication Fast, organized, detail‑oriented with strong follow‑through Responsive, proactive, and able to manage multiple claims concurrently Calm under pressure and effective at de‑escalation and negotiation Excellent English communication and ability to work 8:00 am–4:00 pm Eastern Time (40 hours/week) WFH Setup: computer with at least 8GB RAM, Intel Core i5/AMD Ryzen 5 or higher, internet speed at least 40Mbps, headset with noise cancellation and a webcam, back-up computer and internet, quiet workspace at home Your superpowers Xactimate proficiency (estimate building, line items, sketching) Familiarity with insurance claim processes and SOL documents Clear, professional verbal and written communication Fast, organized, detail‑oriented with strong follow‑through Responsive, proactive, and able to manage multiple claims concurrently Calm under pressure and effective at de‑escalation and negotiation What to expect Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or higher Working hours 40 hours per week 8:00 am – 4:00 pm (Eastern Time) Compensation $5 per hour No benefits package included #J-18808-Ljbffr

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