Customer Service Agent

3 months ago

Taguig Metro Manila, Philippines Welsend Global Services Inc. Full time
Responsibilities:

Order Taking:
Professionally answer incoming calls, greeting customers and introducing yourself.
Carefully and accurately record customer orders, upselling or suggesting additional items when appropriate.
Clearly repeat the order back to the customer to confirm accuracy.
Process orders promptly and efficiently in the restaurant's ordering system.

Customer Service:
Respond to customer questions regarding menu items, restaurant policies, and promotions.
Address customer inquiries and resolve any issues related to orders promptly and professionally.
Handle any customer concerns or issues with empathy and professionalism.
Strive to provide a positive and memorable customer experience on every call.

Data Entry & Annotation:
Accurately enter customer order data into the provided system.
Annotate recordings as per established guidelines, using a natural conversational tone and ensuring minimal background noise.
Follow scripting requirements for consistent service quality.

Additional Tasks:
Maintain up-to-date knowledge of restaurant menus, promotions, and policies.
Adhere to all company procedures and standards for order processing and customer service.
Participate in team meetings and training sessions to continuously improve skills.
Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

Qualifications:

1. Excellent English Communication: Fluent spoken and written English skills are essential for clear communication with US customers.
2. Customer Focus: A friendly and patient demeanor with a passion for providing exceptional service.
3. Attention to Detail: Ability to accurately record and input customer information.
4. Ability to multitask and work in a fast-paced environment.
5. Strong problem-solving skills and a customer-focused attitude
6. Tech Savvy: Comfortable using computer systems and restaurant ordering software.
7. Typing Skills: Proficient typing for efficient data entry.
8. Flexibility to work various shifts, including evenings, weekends, and holidays.
9. Prior experience: (Preferred but not required)
At least 1 year experience in a customer service role, preferably in a BPO – Even no experience

Competitive salary.
Paid training to ensure your success in the role.
Opportunities for growth within the company.
Fun and supportive team environment.

Schedule:
Full-time position with flexible scheduling options to accommodate US time zones
Willing to work in McKinley, Taguig (office-based)
Willing to start immediately

1-Day Hiring Process
Virtual Interview

  • Customer Service Assistant

    1 month ago

    Pasig, Metro Manila, Philippines SERVICE PARTNERS INC. Full time

    A customer service assistant's job is to help customers with their needs, requests, or complaints about a company's products or services. Some responsibilities of a customer service assistant include: Responding to inquiries: Answering customer questions by phone, online, or in person Handling complaints: Investigating complaints, identifying the cause,...

  • Customer Service Assistant

    1 month ago

    Pasig, Metro Manila, Philippines SERVICE PARTNERS INC. Full time

    A customer service assistant's job is to help customers with their needs, requests, or complaints about a company's products or services. Some responsibilities of a customer service assistant include: Responding to inquiries: Answering customer questions by phone, online, or in person Handling complaints: Investigating complaints, identifying the cause,...

  • Temporary Work at Home

    2 months ago

    Metro Manila, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Talent Outsourcing Channel Solutions is a prominent outsourcing company that specializes in providing exceptional customer service solutions. We are currently hiring Call Center Agents for Temporarily Work-At-Home positions (Metro Manila, Cavite, Laguna, Bulacan Rizal) . As a Call Center Agent, you will be responsible for delivering outstanding customer...

  • Temporary Work at Home

    2 months ago

    Metro Manila, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Talent Outsourcing Channel Solutions is a prominent outsourcing company that specializes in providing exceptional customer service solutions. We are currently hiring Call Center Agents for Temporarily Work-At-Home positions (Metro Manila, Cavite, Laguna, Bulacan Rizal) . As a Call Center Agent, you will be responsible for delivering outstanding customer...

  • Customer Service Agent

    3 months ago

    Taguig, Metro Manila, Philippines Welsend Global Services Inc. Full time

    Responsibilities: Order Taking: Professionally answer incoming calls, greeting customers and introducing yourself. Carefully and accurately record customer orders, upselling or suggesting additional items when appropriate. Clearly repeat the order back to the customer to confirm accuracy. Process orders promptly and efficiently in the restaurant's ordering...

  • Customer Service Agent Position in Taguig

    1 month ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Job Overview">Neksjob is seeking a skilled and motivated Customer Service Agent to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers.About the Role">We are looking for an individual with excellent communication skills who can effectively handle customer inquiries, resolve...

  • Customer Service Agent

    2 weeks ago

    Taguig, Metro Manila, Philippines Welsend Global Services Inc. Full time

    Summary: As a Customer Service you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use. Responsibilities: Customer Service: Respond to customer questions regarding queries about the...

  • Customer Service Representative

    2 months ago

    Taguig, National Capital Region, Philippines TNX Careers Incorporated Full time

    About UsTNX Careers Incorporated is a leading company in the industry.Job OverviewWe are seeking a highly skilled Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling customer inquiries and providing excellent customer service.Estimated Salary RangeThe estimated salary for this position is PHP 25,000 - 35,000 per...

  • Customer Service Agent

    2 weeks ago

    Taguig, Metro Manila, Philippines Welsend Global Services Inc. Full time

    Summary: As a Customer Service you will be doing after-sales service for outdoor batteries, mobile power, etc., including customer service such as returns and exchanges, as well as technical support services such as warranty and instruction on how to use. Responsibilities: Customer Service: Respond to customer questions regarding queries about the...

  • Customer Service Agent

    3 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 25k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Get Hired Now as

    2 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 24k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Service Agent

    3 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 25kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:At...

  • Customer Service Agent

    2 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 17.5k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Service Agent

    2 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 17.5k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Service Agent

    3 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 25k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Get Hired Now as

    2 months ago

    Taguig, Philippines Neks Job Philippines Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 24k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Get Hired Now as

    2 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 24k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Customer Service Agent

    2 months ago

    Taguig, Philippines Neksjob Full time

    Get Hired Now as - Customer Service Agent - With Experience - Taguig Site - Up to 17.5k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...

  • Neksjob Customer Service Expert

    3 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Customer Service Agent Role OverviewNeksjob is seeking a highly skilled and motivated Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their satisfaction.About the JobThe Customer Service Agent will be the...

  • Customer Service Representative

    1 month ago

    Taguig, National Capital Region, Philippines TNX Careers Incorporated Full time

    About UsAt TNX Careers Incorporated, we strive to deliver exceptional customer service and support to our clients.Salary InformationThe estimated salary for this role is PHP 25,000 - 35,000 per month, depending on experience.Job DescriptionWe are seeking a highly skilled and experienced Call Center Agent to join our team. As a Call Center Agent, you will be...