TaskUs Molino

Overview TaskUs Molino - Non Voice Campaign | PHP 26,600 Salary Package What does a Non Voice Teammate really do? Think of yourself as the backbone of the company. Not just anyone is qualified for this role We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top-notc h. So come on, we need your full concentration on what it's like to be a Teammate. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Responsibilities You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client\'s website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. Requirements At least 6 months to 1 year of BPO experience, preferably with Account Management, White Glove, and/or VI Support experience. Willingness to work on cyclical schedules. Experience on phone, email and live chat support is a plus. Strong verbal and written communication and comprehension skills. Computer literate and proficient in Windows OS, Apple OS X, Microsoft Office and Google applications. Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. Resourceful, able to multitask and have high attention to detail. Self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and able to quickly adjust to frequent process and information changes, and able to work under pressure. Benefits Fun and inclusive work culture Training and development programs Employee discounts and perks World-class, Ridiculously Refreshing workspaces Gym and recreational areas Food Forward: Free food on-site Daycare for your kids while you\'re on shift Happy Hours, Time-Outs, and other on-site events to enjoy Terms & Conditions apply About TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world\'s most innovative companies, helping its clients represent, protect, and grow their brands. As of March 31, 2024, TaskUs had a worldwide headcount of approximately 49,600 people across 27 locations in 12 countries, including the United States, the Philippines, and India. For more information, visit #J-18808-Ljbffr