TaskUs Molino

TaskUs Molino - Pioneer Healthcare Campaign | Get 50K Signing Bonus Join to apply for the TaskUs Molino - Pioneer Healthcare Campaign | Get 50K Signing Bonus role at TaskUs Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from TaskUs Grab this limited-time offer, apply onsite & get a 50K Sign On Bonus when you join the Pioneer Healthcare Campaign in our Molino site As a Healthcare Teammate: You will provide accurate and timely responses to inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client. You will meet and exceed client-mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. Do you have what it takes to become a Healthcare Teammate? Requirements: At least 1 year of BPO experience. Willing to work on cyclical schedules. Have experience in phone, email, and live chat support? That's definitely a plus Strong verbal and written communication and comprehension skills. Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask, and has high attention to detail will be a great addition to the team. If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Join TaskUs and experience a workplace that truly commits to being #PeopleFirst These Ridiculously Good rewards, perks and benefits* are available for you Employee benefits: Fun and inclusive work culture Training and development programs Employee discounts and perks World-class, Ridiculously Refreshing workspaces Gym and recreational areas Food Forward: Free food on-site Daycare for your kids while you're on shift Happy Hours, Time-Outs, and other on-site events to enjoy At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities. About Us It started with one ridiculously good idea: to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. Seniority level: Entry level Employment type: Full-time Job function: Customer Service #J-18808-Ljbffr