Senior Customer Experience Champion

Boldr is seeking a Senior Customer Advocate to engage with customers via SMS, email, chat, and phone, resolving inquiries and driving a high-quality experience. You will work with internal and external teams to troubleshoot issues, process inquiries, and improve customer journeys across multiple channels. The role requires 3+ years in customer support, SaaS...

Boldr is seeking a Senior Customer Advocate to deliver timely and professional support across inquiries and channels. You will work with internal teams to investigate and resolve customer issues, process orders and account updates, and ensure interactions reflect Boldr's service standards. In this role you will interact with customers, manage tickets,...

A retail company in Metro Manila is seeking a Customer Service Associate to assist customers in selecting products and provide support in a fast-paced retail environment. Responsibilities include maintaining inventory, handling customer inquiries, and processing transactions. The ideal candidate should have a High School Diploma and possess excellent...

A leading customer service provider in Metro Manila is seeking a Customer Service Representative to join their Electronic E-commerce Campaign team. The role focuses on ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include managing customer inquiries via phone, email, and fax, alongside meeting specific...

VXI Global Solutions in Manila is seeking customer service professionals to respond to inquiries across telephone, email, chat, and social media while following team requirements.You will provide exceptional service, address customer concerns, document interactions, escalate when needed, and maintain punctual attendance and adherence to quality standards in...

Boldr is hiring a Senior Customer Advocate to engage with customers across SMS, email, chat, and phone, delivering accurate information with empathy and professionalism while collaborating with internal and external teams to address inquiries. You will troubleshoot product or service issues, handle escalations, propose improvements, and help scale support...

Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer experience for both...

Job Description: Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger...

Conduent in the Philippines is seeking a customer-focused professional to join our contact center team, working to resolve inquiries with care and efficiency. You will perform routine call center activities, use standard scripts, and meet SLAs while delivering warm, empathetic service.You will gather information to update the database and escalate issues as...