Customer Care Center, Coordinator

24 hours ago

Southern Manila District, Philippines PHH Mortgage Corporation Full time

About the role

Reporting to the Customer Care Team Lead, this full-time Customer Care Center Coordinator role is located in Pasay City, Metro Manila. In this position, you will be responsible for providing exceptional customer service and support to our clients, ensuring their queries and concerns are addressed efficiently and effectively.

What you'll be doing

  1. Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met.

  2. Logs all borrower contacts into the loan servicing system.

  3. Offer long term resolutions to customers to resolve delinquency.

  4. Proficient use of an autodialing system to maximize effectiveness and increase contact ratios.

  5. Required to make the prescribed number of contacts during the daily work schedule.

  6. Familiar with the customer relations functions and the services offered.

  7. Perform miscellaneous job-related duties as assigned by the department manager.

What we're looking for

  1. At least 1-2 years of experience in a customer service/ BPO experience.

  2. Strong communication and interpersonal skills, with the ability to effectively interact with customers.

  3. Overall knowledge and experience in mortgage loan servicing desirable but not required.

  4. Graduate degree is preferred.

  5. Undergraduates must have at least 6 months call center experience.

About us

PHH Mortgage Corporation is a leading provider of mortgage services, offering a wide range of solutions to individuals and families across the United States. With a strong commitment to customer satisfaction and a focus on innovation, we are continuously seeking talented individuals to join our growing team. If you are passionate about delivering exceptional customer service and want to be part of an organization that values its employees, we encourage you to apply for this exciting opportunity.

Apply now

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