Associate Manager
4 days ago
Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR. Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level. Extend support. Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering consultants. Coordinate offline activities. Prepare EOD performance analysis reports. Strengthen relationships: Follow up and ensure callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery. Partner with Ops MOD and keep them informed through callouts on consultant level deviations and KPIs. Qualifications At least 2 years of experience as an RTA manager on paper in a voice-based account is necessary. 2 years of work experience managing RTA teams in a call center. Strong in MS Excel, analytical, and reporting skills. Good verbal and written communication skills. Proficiency in WFM tools. Basic understanding of call center KPIs: AHT, Service Level, line adherence. Knowledge of Call Center application such as CMS Avaya Supervisor/ eWFM /IEX is an advantage. Flexibility to work in a 24/7 environment, including but not limiting to GY shifts, weekends, holidays and overtime as necessary. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr
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Associate Manager
2 days ago
Morong, Philippines Sutherland Full timeSutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. Company Description We work with iconic brands worldwide. We bring them a unique value...
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Associate Physician- Clark- 25,000- 30,000
2 weeks ago
Morong, Philippines Dempsey Resource Management Full timeJoin to apply for the Associate Physician- Clark- 25,000- 30,000 role at Dempsey Resource Management Responsibilities Providing patient care under supervision. Collaborating with healthcare teams. Documenting patient information accurately. Engaging in continuing education. Educating patients and families. Participating in rounds and presentations. Assisting...
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Morong, Philippines Dempsey Resource Management Full timeAssociate Physician 14K-16K salary Clark Pampanga Join to apply for the Associate Physician 14K-16K salary Clark Pampanga role at Dempsey Resource Management . Job Details Location: Clark Pampanga Posted: 5 days ago Application Status: Be among the first 25 applicants Responsibilities Interviewing, examining, and diagnosing patients' injuries and illnesses....
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Business Support Associate
4 weeks ago
Morong, Philippines Bolder Group Full timeOverview Bolder Group Clark Freeport and Special Economic Zone, Central Luzon, Philippines We are currently in search of a meticulous and proactive Business Support Associate to join our team—someone ready to contribute to our continued success and uphold our high standards of service excellence. Why Join Us? We foster a supportive and flexible work...
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Aprio PH
1 week ago
Morong, Philippines Aprio Full timeOverview Aprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines. Join Aprio as an Audit Associate, Real Estate with Aprio PH. Join to apply for the Aprio PH - Audit Associate, Real Estate role at Aprio. Responsibilities Skillfully and accurately performing audits Preparing audit work papers and adjusting trial balances Compiling financial...
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Aprio PH
2 weeks ago
Morong, Philippines Aprio Full timeAprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio PH - Accounting Associate (Dental) – Join Aprio’s Tax team Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the...
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Aprio PH
5 days ago
Morong, Philippines Aprio Full timeAprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines. Aprio PH - Audit Associate, Affordable Housing Responsibilities Skillfully and accurately performing audits Preparing audit work papers and adjusting trial balances Compiling financial statements into a written report to be presented Creating and strengthening relationships with...
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Aprio PH
2 weeks ago
Morong, Philippines Aprio Full timeAprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio PH - Accounting Associate (Family Office) Work with a nationally ranked CPA and advisory firm that is passionate about what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing...
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Aprio PH
1 week ago
Morong, Philippines Aprio Full timeAprio PH - Tax Help Desk Associate (CCH Axcess Tax, GoSystemsRS Tax & K1X) Aprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio is a nationally ranked CPA and advisory firm passionate about what's next. With 30 U.S. offices, one in the Philippines, and over 2,100 team members speaking 60+ languages worldwide, we provide proven...
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Aprio PH
3 weeks ago
Morong, Philippines Aprio Full timeAprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines Join to apply for the Aprio PH - Senior Associate, Accounts Payable role at Aprio Get AI-powered advice on this job and more exclusive features. Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the...
