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Assistant Retail Training Manager
4 weeks ago
- Global beauty company
- Competitive compensation & benefits package
About Our Client
Join one of the world's most iconic beauty brands known for innovation, creativity, and empowering self-expression. With a strong global presence and a passion for excellence, the company is committed to delivering an exceptional customer experience across all retail touchpoints.
As the Retail Training Assistant Manager, you will play a critical role in supporting the development and delivery of training programs to elevate frontline excellence and drive commercial performance across retail stores. You will collaborate closely with cross-functional teams to ensure beauty advisors and retail teams are equipped with the skills, product knowledge, and service mindset needed to deliver exceptional brand experiences.
Job Description
- Assist in the execution and delivery of retail training programs (classroom, digital, and on-the-floor coaching) aligned with brand standards and business objectives.
- Deliver engaging, interactive product and service training sessions to frontline retail teams, focusing on new launches, hero products, customer experience, and selling techniques.
- Coach and support store teams on the ground to drive service excellence, elevate customer experience, and improve sales productivity.
- Gather feedback and insights from the field to identify training gaps, prioritize learning needs, and co-develop tailored learning plans.
- Facilitate onboarding programs for new beauty advisors to ensure consistent brand knowledge, service standards, and operational readiness from day one.
- Monitor training effectiveness through field visits, KPIs, assessments, and feedback loops. Provide reports and insights to the Training Manager for continuous improvement.
- Partner closely with Retail Operations, HR, Marketing, and Education teams to ensure alignment on training initiatives and brand storytelling at the point of sale.
The Successful Applicant
- 3+ years of experience in retail training, learning & development, or beauty retail operations.
- Passion for beauty, skincare, and empowering others through learning.
- Strong facilitation, communication, and presentation skills.
- Hands-on experience with retail sales and customer service environments.
- Self-starter with excellent organization and project management skills.
- Flexible to travel regionally for training rollouts and in-store coaching.
What's on Offer
- Opportunity to work with a global prestige beauty brand
- Dynamic, fast-paced, and creative work culture
- Learning and development opportunities
- Competitive compensation and benefits
