Quality Review Specialist-2

Overview At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply, please do not hesitate to reach out to the responsible recruiter. Quality Review (QR) Specialist As part of ING's Global KYC organization, the Remediation pillar leads and oversees remediation of transaction monitoring, CDD and screening, in order to protect ING from integrity risk. The Remediation Pillar has central teams in The Netherlands, Poland and Slovakia, as well as Hub teams in Poland, Slovakia and the Philippines. The Global Remediation Quality Review team is located in Poland, Slovakia and the Philippines Hubs. The Remediation Quality Review team works closely together with the other teams in the Remediation pillar, especially with the Remediation Operations team on ensuring sustainable quality of the Remediation investigation process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation fulfils the relevant requirements and addresses potential FEC risks related to customer’s activity. Responsibilities You will perform 1LoD Quality reviews of completed complex Transaction Monitoring (TM) investigations in a project-based setting, covering money laundering, terrorist financing and tax evasion. You will be a respected authority on what constitutes a high-quality investigation. As a subject matter expert, you will have two objectives: 1) to help investigators develop their skills by providing high quality and constructive feedback on their work, highlighting investigations that are both good and that need improvement; 2) to provide internal and external stakeholders and regulators with tangible and credible evidence that demonstrates the quality of the bank’s TM investigation capability. perform quality reviews on Remediation investigations TM + CDD discover potential quality deficiencies in Remediation investigations on the population level and identify gaps in single Remediation investigations analyze feedback on quality from 2nd LoD Quality Assurance, Operational Compliance Dashboard, and other sources determine focus areas for Quality Review and Remediation process opportunities perform root cause analysis for quality gaps, common errors, and propose potential improvements, preventive and mitigating measures maintain regular working relations with Processing Unit contacts (Leads, SMEs, etc.) to perform in-depth root cause analysis prepare reports on analysis outcomes and ensure feedback loops with the Processing Unit to agree on outcomes You will also organize lessons learned and facilitate knowledge sharing sessions with Processing Units or the SME Community perform project management-like activities related to Quality Review reporting, maintain the team SharePoint, forms and trackers create and update reporting for governance forums and update Quality Review workplace instructions as needed partner with local organizations and Global teams to understand regulatory requirements, quality opportunities, challenges, needs, and gaps Skills and attributes for success minimum 5 years total work experience with at least 36 months in TM / CDD investigations and at least 1 year conducting Quality Check reviews on TM / CDD Investigations, preferably in financial services expert understanding of how money laundering, terrorist financing and tax evasion are executed, and their regulatory impacts expert skills in conducting effective TM / CDD investigations, including data and transaction analysis, research, and documentation ability to complete tasks efficiently, with a focus on execution and delivery of targets openness to change and adaptability in new information or environments ability to identify problems, analyze information, and determine solutions Master’s or Bachelor’s degree, or equivalent level through experience fluent in English You'll get extra points for relevant KYC certification, such as CAMS or ICA knowledge of and experience in CDD and/or Screening processes experience working in an Agile environment experience developing Management Information tooling in Excel/Power BI and preparing Management Information reporting #J-18808-Ljbffr