Warranty Coordinator

Beepo Clark Freeport and Special Economic Zone, Central Luzon, Philippines

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• Position: Warranty Coordinator
• Location: Central Luzon
• Work setup & shift: Remote | Day Shift
  

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance
  

Your Role
As a Warranty Coordinator, You Are Responsible For

• Get further information via phone, email, and online live chat for claims and provide reports of information
• Responsible for communication with owners about breakdown or accident-related matters to ensure they are suitably informed of the repair process and that their issues are managed with a customer service focus and in accordance with company policies and procedures
• Liaise with suppliers and staff to ensure vehicle repairs are undertaken efficiently and within quoted costs and technical guidelines
• Provide assistance to the department for escalation of conflict resolution
• Coordinate vehicle registration activity (maybe not)
• Assist with prioritisation of client repairs tracking and follow-up
• Assist clients and other departments with any vehicle-related questions
• Find repair solutions balancing considerations for owner experience and business expense/budget
• Negotiate best possible outcomes for client satisfaction and resolve conflicts, escalating as required
• Assist with tracking to ensure owners are kept informed of solutions and repair progress
• Provide technical and logistical solutions to branches to ensure vehicle downtime is minimised
• Ensure correct technical information is recorded in the company database
• Ensure all repair costs, cost tracking, and authorization levels are within company policy
• Minimise vehicle repair time by ensuring:
• Ensure all warranty work is suitably covered under warranty provisions, and that failures outside of warranty receive fair levels of contribution
• Undertake cost recovery activities for all substandard repairs carried out on the fleet
• Report all service level anomalies and deficiencies
• Deal with all aspects of warranty claims
  

Qualifications and Experience

• Mechanical trade qualification or similar
• Diploma or certificate-level qualification in business or tourism
• At least 1 to 2 years of guest services or customer service experience
• Intermediate computer skills
• Experience in handling customer expectations and conflict
• Supplier management experience
• Strong negotiation and conflict resolution skills
• Excellent communication and interpersonal skills, with an empathetic communication style
• Good time management and the ability to prioritise tasks and remain calm under pressure
• Some automotive understanding or mechanical aptitude is an advantage
  

About Beepo
Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

• Terms and conditions apply

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Outsourcing and Offshoring Consulting

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