![Strategic Networks Inc.](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk
4 weeks ago
-1 year related experience with ticketing software and remote tools
- Background with system support and analytics
- Amenable to work in Paranaque City
- Can start ASAP
Job Description:
- Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns.
-Assisting end-user over the phone or remote via CMRC, Remote Desktop Connection and Microsoft Teams
- Provides troubleshooting and isolation assistance before escalating calls with dependencies to respective towers or group to resolve the concern of the end-user.
- Must be able to escalate Level 2 concerns with dependencies to the respective tower/ groups to resolve the concerns of the customer.
- Creation of tickets and ensuring that the ticket details are complete and has been verified.
- Provides ticket updates or status to end-user related to the raised concern.
- Monitoring and resolving tickets raised by users via ticketing portal (Dynamics365)
- Password reset and checking of the SAP account status.
- Creation of account through KOLAH, CSO Freegoods, OCP and AR portals.
- Application installation via remote.
- Provide solutions that help excellent customer experience.
- Provide timely responses to customer issues.
- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
- Take full responsibility and the required action for the assigned tasks.
- Meet and adhere to attendance requirements based on Service Level Agreement
- Meet and exceeds KPI targets set by the client.
- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.
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Parañaque, Philippines Strategic Networks Inc. Full timeQualifications: -1 year related experience with ticketing software and remote tools - Background with system support and analytics - Amenable to work in Paranaque City - Can start ASAP Job Description: - Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns. -Assisting end-user...
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Parañaque, Philippines Strategic Networks Inc. Full timeQualifications:-1 year related experience with ticketing software and remote tools - Background with system support and analytics- Amenable to work in Paranaque City- Can start ASAPJob Description:- Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns.-Assisting end-user over the phone...
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