IT Service Desk
7 months ago
Experience in Windows & non-Windows Operating environment
Recommend and apply solutions, including on-site repair for remote users
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
Determine and execute system reconfiguration needs.
Establish end user service level agreements.
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
Supervise complaint ticketing system and follow timely resolution of all work orders.
Demonstrated ability to provide user support by means of remote access tools.
Provide status update to the ticketing tools in a timely manner.
Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.
-
Service Desk SHE/HER- Hybrid setup
2 months ago
Parañaque, Philippines Strategic Networks Inc. Full timeAct as the first point of contact for helpdesk tickets. • Assign tickets promptly and efficiently according to the ticketing system. • Maintain and update Excel reports, including tracking and reporting on help desk tickets. • Manage and maintain our hardware and software inventory. • Assist with the purchasing of tech equipment and follow up on...
-
Service Desk SHE/HER- Hybrid setup
2 months ago
Parañaque, Philippines Strategic Networks Inc. Full timeAct as the first point of contact for helpdesk tickets. • Assign tickets promptly and efficiently according to the ticketing system. • Maintain and update Excel reports, including tracking and reporting on help desk tickets. • Manage and maintain our hardware and software inventory. • Assist with the purchasing of tech equipment and follow up...
-
Service Desk SHE/HER- Hybrid setup
2 months ago
Parañaque, Philippines Strategic Networks Inc. Full timeAct as the first point of contact for helpdesk tickets. • Assign tickets promptly and efficiently according to the ticketing system. • Maintain and update Excel reports, including tracking and reporting on help desk tickets. • Manage and maintain our hardware and software inventory. • Assist with the purchasing of tech equipment and follow up...
-
IT Service Desk
7 months ago
Parañaque, Philippines Strategic Networks Inc Full timeProvide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment Recommend and apply solutions, including on-site repair for remote users Provide support to end users relating to hardware and software, computer applications, LAN components...
