IT Service Desk

4 weeks ago

Parañaque, Philippines Strategic Networks Inc. Full time

Qualifications:-1 year related experience with ticketing software and remote tools - Background with system support and analytics- Amenable to work in Paranaque City- Can start ASAPJob Description:- Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns.-Assisting end-user over the phone or remote via CMRC, Remote Desktop Connection and Microsoft Teams- Provides troubleshooting and isolation assistance before escalating calls with dependencies to respective towers or group to resolve the concern of the end-user.- Must be able to escalate Level 2 concerns with dependencies to the respective tower/ groups to resolve the concerns of the customer.- Creation of tickets and ensuring that the ticket details are complete and has been verified.- Provides ticket updates or status to end-user related to the raised concern.- Monitoring and resolving tickets raised by users via ticketing portal (Dynamics365)- Password reset and checking of the SAP account status.- Creation of account through KOLAH, CSO Freegoods, OCP and AR portals.- Application installation via remote.- Provide solutions that help excellent customer experience.- Provide timely responses to customer issues.- Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.- Take full responsibility and the required action for the assigned tasks.- Meet and adhere to attendance requirements based on Service Level Agreement- Meet and exceeds KPI targets set by the client.- Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.

  • IT Service Desk

    4 weeks ago

    Parañaque, Philippines Strategic Networks Inc Full time

    Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment Recommend and apply solutions, including on-site repair for remote users Provide support to end users relating to hardware and software, computer applications, LAN components...

  • IT Service Desk

    4 weeks ago

    Parañaque, Philippines Strategic Networks Inc Full time

    Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience in Windows & non-Windows Operating environment Recommend and apply solutions, including on-site repair for remote users Provide support to end users relating to hardware and software, computer applications, LAN components...

  • IT Service Desk

    4 weeks ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Qualifications: -1 year related experience with ticketing software and remote tools - Background with system support and analytics - Amenable to work in Paranaque City - Can start ASAP Job Description: - Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns. -Assisting end-user...

  • IT Service Desk

    4 weeks ago

    Parañaque, Philippines Strategic Networks Inc. Full time

    Qualifications: -1 year related experience with ticketing software and remote tools - Background with system support and analytics - Amenable to work in Paranaque City - Can start ASAP Job Description: - Act as a first point of contact (inbound and outbound calls) for all customers’ queries related to other technical concerns. -Assisting end-user...

  • Virtual Front Desk Assistant

    1 month ago

    Parañaque, Philippines High Speed Internet Support Inc. Full time

    Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, virtual environment? Highspeed Internet Support is on the lookout for bright individuals like you to join our team as Virtual Frontdesk Assistants!Job Requirements1. At least a senior high school graduate or no longer planning to pursue further studies.2. At least...

  • Virtual Front Desk Assistant

    1 month ago

    Parañaque, Philippines High Speed Internet Support Inc. Full time

    Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, virtual environment? Highspeed Internet Support is on the lookout for bright individuals like you to join our team as Virtual Frontdesk Assistants! Job Requirements 1. At least a senior high school graduate or no longer planning to pursue further studies. 2. At...

  • Virtual Front Desk Assistant

    1 month ago

    Parañaque, Philippines High Speed Internet Support Inc. Full time

    Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, virtual environment? Highspeed Internet Support is on the lookout for bright individuals like you to join our team as Virtual Frontdesk Assistants! Job Requirements 1. At least a senior high school graduate or no longer planning to pursue further studies. 2. At...