IT Process Governance Lead

2 days ago

Makati, Philippines Manulife Full time

Manulife Makati, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the IT Process Governance Lead role at Manulife

Manulife Makati, National Capital Region, Philippines

Join to apply for the IT Process Governance Lead role at Manulife

Get AI-powered advice on this job and more exclusive features.

The Opportunity
The IT Process Governance Lead is responsible for designing and implementing IT service management processes, ensuring efficient service delivery, and driving continuous improvement within the organization. The role brings expertise in coordinating between various departments, ensuring that all stakeholders are aligned with MITDC processes. The role is critical in managing and streamlining the processes involved in providing the IT services to the Asia markets.

The Opportunity
The IT Process Governance Lead is responsible for designing and implementing IT service management processes, ensuring efficient service delivery, and driving continuous improvement within the organization. The role brings expertise in coordinating between various departments, ensuring that all stakeholders are aligned with MITDC processes. The role is critical in managing and streamlining the processes involved in providing the IT services to the Asia markets.
Position Responsibilities

  • Analyze current business processes, workflows, and procedures to identify inefficiencies and areas for improvement.
  • Develop and implement optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
  • Collaborate with cross-functional stakeholders to design and execute process improvement initiatives aligned with organizational goals.
  • Monitor and evaluate the effectiveness of implemented process changes using key performance indicators (KPIs), and make necessary adjustments for continuous improvement.
  • Stay updated on industry trends, emerging technologies, and process improvement methodologies to drive innovation.
  • Perform risk assessments and audits across various organizational functions to identify control weaknesses, compliance gaps, and operational inefficiencies.
  • Recommend and implement internal controls to mitigate risks and ensure regulatory compliance.
  • Lead CSI initiatives to enhance the quality, efficiency, and effectiveness of IT services and processes.
  • Establish and maintain a CSI register to track improvement opportunities, initiatives, and outcomes.
  • Conduct regular service reviews and post-implementation evaluations to identify lessons learned and areas for further enhancement.
  • Define and monitor service metrics and KPIs to assess performance against SLAs and OLAs.
  • Facilitate workshops and brainstorming sessions to gather feedback and improvement ideas from service owners and stakeholders.
  • Promote a culture of continuous improvement across IT teams by embedding CSI practices into daily operations.
  • Align CSI activities with business objectives and IT strategy to ensure value delivery and customer satisfaction.
Required Qualifications
  • 5–8 years of experience in IT Operations and/or IT Service Management.
  • Working knowledge ITIL Framework with ITIL 4 Managing Professional Certification
  • Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field.
  • Familiarity with process mapping and modeling techniques.
  • Strong analytical skills with the ability to collect, analyze, and interpret complex data.
  • Ability to manage and perform multiple complex tasks as part of daily responsibilities.
  • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Visio.
  • Strong communication and presentation skills to effectively convey process changes and recommendations to stakeholders at all levels.
  • Knowledge of Agile methodologies.
  • Familiarity with ITSM tools, especially ServiceNow.
  • Exposure to DevOps tools is a plus (e.g., Jenkins, Bitbucket/Git).
  • Experience with reporting tools such as Power BI and Power Automate is a plus.
Preferred Qualifications
ITIL Managing Professional Certificate
When You Join Our Team
  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Sign in to set job alerts for “Information Technology Lead” roles.

Makati, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 2 days ago

Makati, National Capital Region, Philippines 3 weeks ago

Information Technology Help Desk Manager

Makati, National Capital Region, Philippines 1 week ago

Information Technology (IT) Business Development Manager

Makati, National Capital Region, Philippines 4 weeks ago

Manila, National Capital Region, Philippines 1 month ago

Information Technology (IT) Audit Manager

Taguig, National Capital Region, Philippines 6 months ago

Pasay, National Capital Region, Philippines 2 weeks ago

Pasay, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 1 hour ago

Makati, National Capital Region, Philippines 1 week ago

Information Technology Group - Defect Manager

National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 4 days ago

Incident Response Team Lead (Pasig City)

Pasig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 month ago

Mandaluyong, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 2 weeks ago

Information Technology Service Delivery Manager

Makati, National Capital Region, Philippines 1 day ago

Pasig, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 3 weeks ago

Senior Information Technology Audit Manager

Makati, National Capital Region, Philippines 3 weeks ago

Makati, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 1 day ago

Makati, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Senior Business Applications Administrator

Manila, National Capital Region, Philippines 1 day ago

Taguig, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 10 hours ago

Quezon City, National Capital Region, Philippines 5 days ago

Taguig, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 1 month ago

National Capital Region, Philippines 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • IT Process Governance Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time $90,000 - $120,000 per year

    The Opportunity:The IT Process Governance Lead is responsible for designing and implementing IT service management processes, ensuring efficient service delivery, and driving continuous improvement within the organization. The role brings expertise in coordinating between various departments, ensuring that all stakeholders are aligned with MITDC processes....

  • IT Process Governance Lead

    2 days ago

    Makati, Philippines Manulife IT Delivery Center Asia Inc. Full time

    The IT Process Governance Lead is responsible for designing and implementing IT service management processes, ensuring efficient service delivery, and driving continuous improvement within the organization. The role brings expertise in coordinating between various departments, ensuring that all stakeholders are aligned with MITDC processes. The role is...

  • IT Process Governance Lead

    2 days ago

    Makati, Philippines Manulife Financial Full time

    The Opportunity: The IT Process Governance Lead is responsible for designing and implementing IT service management processes, ensuring efficient service delivery, and driving continuous improvement within the organization. The role involves coordinating between various departments to align stakeholders with MITDC processes, managing and streamlining IT...

  • Data Governance Process Analyst

    3 days ago

    Makati City, National Capital Region, Philippines Kayana Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Who We Are:At Kayana, we're shaping the future of technology by unlocking opportunities and driving progress at an accelerated pace. We push boundaries, expand horizons, and build on our legacy—supported by some of the country's most esteemed conglomerates and powered by the synergies of the MVP Group.Our mission is clear: to create abundant opportunities...

  • Process Governance Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Union Galvasteel Corporation Full time $40,000 - $80,000 per year

    JOB CONTEXTThe Process Governance Officer role assists the Process & Controls Manager and, thus, requires basic business awareness with good communication and diplomacy skills in order to guide, influence, and convince others, in particular colleagues from other areas, and occasionally external customers. Provides as well advice and counsel related to the IT...

  • Lead Governance Professional

    7 days ago

    Makati City, National Capital Region, Philippines beBeeSpecialist Full time $150,000 - $180,000

    Operational Control SpecialistThe organization requires a dedicated professional to develop and execute operational control frameworks, primarily working with European legal entities.About the RoleAs a key member of the operational team, you will lead risk identification and mitigation strategies for operational and legal entity risks. Key responsibilities...

  • Sr. IT Business Analyst

    2 days ago

    Makati, Philippines Manulife IT Delivery Center Asia Inc. Full time

    Overview Sr. IT Business Analyst (Data Governance) with Manulife's Asia Data Office (ADO) focusing on data governance and enablement within Asia. The role delivers outcomes based on tactical and strategic priorities set by the Head of Data Enablement & Governance. Responsibilities Access Framework: Own the access framework for Asia EDL; deliver on standards,...

  • Governance Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time $90,000 - $120,000 per year

    Job Description: Job Responsibilities 1. Governance Framework DevelopmentDevelop, implement, and maintain governance frameworks and structures Define policies and procedures for operational and decision-making guidance Ensure governance alignment with industry regulations and best practices Maintain and update compliance-related governance policies...

  • Data Governance Lead

    1 week ago

    Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time

    Select how often (in days) to receive an alert:Knowledge of data, process and events; ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.Knowledge of objectives, terminologies, and approaches of data integrity; ability to ensure the accuracy and consistency of data in various business...

  • Governance Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time $90,000 - $120,000 per year

    Job Responsibilities 1. Governance Framework Development Develop, implement, and maintain governance frameworks and structures Define policies and procedures for operational and decision-making guidance Ensure governance alignment with industry regulations and best practices Maintain and update compliance-related governance policies Conduct...