Customer Operations Associate
1 week ago
Makati, Philippines | Posted on 08/05/2025 State/Province National Capital Region (Manila) Country Philippines Job Description At Softchoice, we aim to unleash the potential of people and technology. Our company was built around the idea that success is only possible through team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. Win it together to make life better for each other, our customers, our partners, and our communities. As a member of Customer Operations , you will work directly with customers and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality, and accuracy. You will collaborate with customers to help them look great and leverage problem-solving skills to proactively address issues before they arise. As a Customer Operations Associate (COA) , you will be responsible for delivering a best-in-class customer experience while maintaining consistently high customer satisfaction scores. As part of a team, you’ll support a specific set of Customers & Sales Representatives by providing fulfillment expertise in a fast-paced, collaborative environment. Duties and Responsibilities: Manage customer orders with a focus on quality and accuracy Fulfill orders with suppliers, including: PO submission, providing instructions, updating order status Ensure accuracy of Estimated Time to Ship (ETS) dates Proactively manage open orders to drive faster delivery and better pricing by searching for alternative stock locations, preventing, reducing, and resolving rejected orders Prioritize and manage a high volume of requests from Customers and Sales Teams Create cross-functional relationships to support product delivery and post-sales support Engage customers directly to resolve issues, clarify order requirements, and keep customers proactively informed about order statuses Collaborate with peers to improve the customer experience continuously Establish and maintain high customer satisfaction scores (NPS) Proactively search and provide replacement products to Customers and Sales when necessary Requirements What you’ll bring to the table: Energetic, enthusiastic, and able to communicate effectively with customers with a focus on customer satisfaction. Extremely detail-oriented, organized, and able to provide clear and accurate updates to relevant teams. An ability to work in a cross-functional environment at all levels. Strong interpersonal, organizational, and communication skills. A motivated self-starter with strong problem-solving skills and a track record of meeting and exceeding goals through creativity and relationship building. Basic knowledge and navigation of Microsoft Excel and Outlook. Excellent time management skills & ability to prioritize work from multiple streams. Thrives in a fast-paced but fun work environment. Experience in customer support and purchasing. Experience working with SAP is considered an asset. #J-18808-Ljbffr
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Customer Operations Associate
3 days ago
Manila, Philippines Remitly, Inc. Full timeJob Description At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...
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Customer Operations Associate
6 days ago
Manila, Phillippines, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearJob Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...
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Operations Associate
1 week ago
Manila, National Capital Region, Philippines Offramp Labs Full time ₱1,200,000 - ₱3,600,000 per yearOfframpis building a global USD account for emerging markets by combining the best of traditional financial rails and crypto. We're backed by leading venture capital firms including Alliance DAO, Orange DAO, and have recently raised a pre-Series A round from other tier-1 crypto VC firms.We've entered a high-growth phase and are now seeking anOperations...
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Operations Associate
1 week ago
Manila, National Capital Region, Philippines Point Full time ₱90,000 - ₱120,000 per yearLocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People:Our mission at Point is to...
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Operations Associate
1 week ago
Manila, National Capital Region, Philippines Point Digital Finance Full time ₱900,000 - ₱1,200,000 per yearLocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...
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Operations Associate
2 weeks ago
Manila, National Capital Region, Philippines Point Digital Finance, Inc. Full time ₱250,000 - ₱500,000 per yearLocationThis is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.Role HoursThe expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).About Point Real Impact, Real People: Our mission at Point is to...
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Customer Success Associate
1 week ago
Manila, Philippines Instructure Full timeInstructure Manila, National Capital Region, Philippines At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and...
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Customer Relations Associate
1 week ago
Manila, National Capital Region, Philippines Credit Corp Inc Full time ₱900,000 - ₱1,200,000 per yearCustomer Relations Associate - Collection ServicesJob no: Work type: Full-time Location: Manila, Manila - Makati City Categories: Collections, Customer Service & Call CentreBe part of our collections team and start a new career path with us Shift | Day ShiftCredit Corp Group stand out as exceptional debt collection agencies. With a robust team of over 1,900...
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Operations Associate
2 weeks ago
Manila, National Capital Region, Philippines Primer Group of Companies Full time ₱1,200,000 - ₱2,400,000 per yearPrimer Group of CompaniesManila, Metro ManilaFull-TimePosted on October 07, 2025Job DescriptionThe Operations Associate performs a diverse range of duties from administrative tasks, project documentation, business correspondence, logistics coordination, data monitoring, and marketing efforts among others to support the efficient daily business operations...
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Customer Success Associate I
1 day ago
Manila, Philippines LexisNexis Risk Solutions Full time.Customer Success Associate I page is loaded## Customer Success Associate Ilocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R . Support sales and services operations by completing assigned tasks and cases in Salesforce queues, processing Compass/LR forms, and recording account-related activities in internal systems.2. Manage...
