Quality Analyst

Overview

Join to apply for the Quality Analyst role at TaskUs .

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally, across twenty-three locations in twelve countries (including the Philippines, India, and the United States).

What We Offer: at TaskUs, we prioritize our employees' well-being with competitive industry salaries and comprehensive benefits. Our People First culture is reflected in departments such as Total Rewards, Wellness, HR, and Diversity. We promote internal mobility and professional growth throughout a career at TaskUs. Join our team to experience our dedication to supporting People First.

Responsibilities

• Roles and responsibilities
• Audit calls/interactions/transactions for aligned Teammates
• Coach Teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and training which need identification
• Partner with Team Leaders (TLs) in leading team meetings for metrics improvement
• Participate in strategic projects for the campaign/LOB
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects; verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives, contests and campaigns for the assigned span
• Be updated on knowledge and serve as SME for the campaign/LOB

Technical Skills And Qualifications

• Graduate of any course (preferred)
• At least one-year of work experience as a Quality Analyst (preferred)
• Basic skills in Excel or Google Sheets
• Problem-solving skills
• Familiarity with basic quality tools (such as cause and effect, histogram, correlation, and others) (preferred)

Soft Skills

• Has strong customer centricity
• Can assertively provide constructive feedback
• Has excellent written and verbal communication skills
• Thinks logically
• Can manage conflicts
• Pays strong attention to detail
• Can work with minimal supervision
• Demonstrates initiative and good judgment
• Can work on multiple projects and is versatile
• Can establish and maintain effective working relations with a wide variety of individuals
• Can work with a diverse team
• Has a Continuous Improvement mindset

Personality Traits Required

• Demonstrates clear thought process
• Articulates clearly
• Exercises conscientiousness and diligence
• Demonstrates assertiveness

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Ensure you are communicating only with authorized TaskUs recruiters.

DEI

TaskUs believes that innovation and higher performance come from people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. We are committed to equal access to opportunities and to providing reasonable accommodations in the hiring process if needed.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate diversity and strive to create an inclusive environment for all employees.

Req Id: R_2509_12843
Posted At: Wed Sep :00:00 GMT+0000 (Coordinated Universal Time)

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