Sales Representative

Recruitment Lead - Volume, Associate & Corporate Hiring | Recruiting by Profession | Technical Recruiting | Account & Team Management Firstsource Taguig, National Capital Region, Philippines Job Title: Sales Representative Job Category: Associate Function/Department: Operations Reporting to: Team Leader Location: Taguig, Philippines Salary Range: 19,000 - 27,000 All in Compensation CORE RESPONSIBILITIES Ensure to provide excellent customer service within our production shifts including prompt resolution of client related issues, complaints, enquiries or challenges. Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance. Ability to grasp, comprehend, and clear training or coaching content quickly. And ensure it sustains during work execution. Ensures all team briefing/meetings/coaching’s are attended on a timely basis. Manage a high call volume, emails and SMS (text) in order to enable our sales staff to maintain a full pipeline of prospects (inbound/outbound and email). Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests. Set appointments with consumers for the Officers, if need be. Deliver exceptional customer service to potential and existing customers. Adapt to process changes and assist in creating ways for delivering excellent customer service. Seek guidance from Team leader/management and escalating when necessary or genuine needs arise. Maintain regular, reliable performance and attendance, including the daily schedule as assigned. Ability to work overtime, weekly off and public holidays based on business requirements. Exhibiting right and acceptable behavior at workplace in compliance to the company COC. Manage irate customers and provide resolution to their concerns. On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made. Act as a team player and coordinate work respectfully with fellow members in co-ordination. Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience. Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results. Work towards targets set, manage own time and priorities tasks to meet through expected work discipline as a professional. Work closely with team leader by implementing the coaching aspects discussed for self and career development. Value-Add Responsibilities Participative in team bonding, offline activities as necessary. Assist new team members in need and breed the team culture. Knowledge of handling customers in a BPO set-up any mode of communication from previous experiences. Active knowledge of using MS office basic applications like Word, Excel, Notes, etc. Willingness to work in a shifting schedule. Communicate effectively, both orally and in writing. Flexibility to meet business requirements and fluctuating workload. Organize, prioritize, and schedule work assignments. Foster a cooperative work environment. Hardworking and Smart working attitude with openness to feedback. Have acceptable typing speed of at least 22 WPM/90% Accuracy. MINIMUM QUALIFICATION Age: 18 years Completed and Above. High School (Old Curriculum) or Sr. High School (New Curriculum) Undergraduates Accepted. BPO Experience Preferred (At least 6 months). US Mortgage experience is preferred (but not mandatory). Must have telemarketing experience. Knowledgeable about lead generation. Seniority level Associate Employment type Full-time Job function Sales and Business Development Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr