
AR Team Lead
3 days ago
Primary Roles and Responsibilities:
- Design & implement workflow processes.
- Ensure quality of Deliverables
- Interaction with clients
- Ensure timely client communication
- Ensure proper execution of projects
- Monitor the quality and provide feedback to individuals or team.
- Maintain process documents and ensure regular updates
- Ensure all updates from clients are recorded
- Ensure proper allocation of work to team members
- Ensure the Turnaround time is adhered as per SLAs
- Participate in conference calls with the clients/ top management
- Willing to work in Ortigas in an onsite work arrangement.
- Amenable to work in a graveyard shift schedule.
Qualifications:
- Graduate of any 4-year course
- Must have 1+ Years as a Supervisor for BPO Healthcare Accounts in US
- Must have 1yr experience with team lead A
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