Senior Case Manager

3 weeks ago

Eastern Manila District, Philippines Buscojobs Full time

Overview

Patient Care Coordinator - Virtual Assistant (Remote)

Posted 25 days ago. This is a remote position. Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services.

The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities. In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.

About Our Client: The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development. The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.

The clinic is remote and provides services in pediatric therapy.

Responsibilities
  • Patient-Facing Responsibilities
  • Maintain up-to-date therapy caseloads to ensure optimal utilization.
  • Create and manage patient files in the clinic’s EMR system.
  • Review intake paperwork for accuracy; confirm it is received 48 hours prior to appointments.
  • Conduct intake calls with new patients and families.
  • Schedule evaluations and ongoing appointments, coordinating with therapists for availability.
  • Manage cancellations, follow the clinic’s cancellation policy, and work proactively to reduce missed visits.
  • Maintain and manage the clinic waitlist, ensuring timely communication with families.
  • Manage email communications with clients, ensuring professional and timely responses.
  • Operational & Administrative Support
  • Review therapist timesheets for payroll purposes and track weekly hours in the clinic’s system.
  • Assist with documentation review to ensure compliance and accuracy.
  • Support coordination across therapists and admin staff for smooth clinic workflow.
  • Manage and update email lists for client communication.
Requirements
  • Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).
  • Strong organizational skills with attention to detail.
  • Excellent communication skills (verbal and written) with a professional and compassionate tone.
  • Experience using EMR systems (clinic uses Practice Pro)
  • Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
  • Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
  • Reliable, proactive, and able to integrate as a core member of the client’s team.
Benefits
  • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth.
  • Work in a dynamic and supportive team environment.
  • Make a meaningful impact by helping to build and strengthen families in the Philippines.
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