Project Based Customer Support Specialist

2 days ago

Manila, National Capital Region, Philippines PartnerHero Full time ₱250,000 - ₱500,000 per year

Role Details

Type of Support: Omnichannel
Employment Type: Project-Based / Seasonal
Contract Duration: October 16, January 10, 2026
Work Type and Location: Remote (Metro Manila)
Start Date: October 16, 2025

About Crescendo
PartnerHero is now Crescendo. We represent peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in customer experience and operations—delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us, and let's build the future of customer experience together.

The Role
We're looking for a Seasonal Customer Support Specialist II to join our growing customer experience team supporting a leading lifestyle / e-commerce brand. You'll deliver exceptional support through digital channels, helping customers with orders, shipments, and product-related concerns—while ensuring every interaction reflects Crescendo's standards of empathy, accuracy, and excellence.

What You'll Do
  • Handle inbound and outbound customer inquiries through email, chat, and other online channels.
  • Provide timely and accurate responses regarding orders, returns, billing, and account status.
  • Troubleshoot issues and coordinate with internal teams to ensure swift resolution.
  • Maintain empathy, professionalism, and brand tone across all communications.
  • Meet or exceed targets for CSAT, AHT, QA, and productivity.
  • Accurately log all interactions and resolutions in the CRM system.
  • Adapt quickly to new tools, processes, and seasonal volume changes.
What You'll Bring
  • At least 2 years of customer support experience (email/chat channels preferred).
  • Exceptional English communication skills—both written and spoken.
  • Strong attention to detail and the ability to multitask in a fast-moving environment.
  • Comfort with technology, CRM platforms, and online retail systems.
  • A proactive, solution-oriented mindset and genuine passion for delivering excellent service.
  • Flexibility to work night shifts, weekends, or holidays as part of the seasonal schedule.
Nice to Have
  • Experience supporting e-commerce or retail brands.
  • Familiarity with logistics, shipping, or order-fulfillment processes.
  • Prior exposure to seasonal or peak-volume customer support.
Why Join Crescendo
  • Be part of a high-impact, collaborative global team.
  • Work with a brand that values innovation, empathy, and excellence.
  • Gain valuable experience in a premium e-commerce environment.
Potential for future opportunities within Crescendo based on performance.
 

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

  • Care for others: Empathy is a key driver. When people thrive, so does the mission.
  • Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
  • Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
  • Take ownership: Bold choices with integrity at the core—that's how impact lasts.
  • Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

  • Project Based Customer Support Specialist

    10 hours ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱900,000 - ₱1,200,000 per year

    Role Details Type of Support: OmnichannelEmployment Type: Project-Based / SeasonalContract Duration: October 16, January 10, 2026Work Type and Location: Remote (Metro Manila)Start Date: October 16, 2025About Crescendo PartnerHero is now Crescendo. We represent peak CX performance in the AI era. We combine world-class outsourcing expertise with...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Evismart Full time $40,000 - $80,000 per year

    Location: [BGC, Taguig]Company: Nimbyx / EviSmartAbout UsAt Nimbyx and EviSmart, we are reimagining the future of dentistry. With cutting-edge AI-powered workflow automation and CAD design outsourcing, we proudly support dental labs and clinicians across 26+ countries. Our mission is to make dental care smarter, faster, and better—for everyone.To achieve...

  • Revit Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Support Studios Manila Full time ₱900,000 - ₱1,200,000 per year

    Revit Specialist / ArchitectMandaluyong City, Philippines |Full OnsiteAre you a Revit pro ready to take your architectural skills global? We're looking for a Revit Specialist / Architect to deliver high-quality designs, detailed documentation, and innovative solutions across a growing portfolio of projects.What You'll Do:Develop complete building models...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines HitPay Full time ₱1,500,000 - ₱3,000,000 per year

    Create impact in a high-growth fintech startupHitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.HitPay is backed by Tiger Global, Global Founders Capital,...

  • Project Scheduler

    4 days ago

    Manila, National Capital Region, Philippines T1 Project Services Full time ₱900,000 - ₱1,200,000 per year

    Developing detailed project schedules, including identifying all project phases and predicting the time required to complete each oneCoordinate with project managers, architects, contractors, and other stakeholders to gather information for schedule developmentUpdating and adjusting of schedules based on project changes and delaysMonitor the progress of...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time ₱1,200,000 - ₱2,400,000 per year

    About FrontierFrontieris a subsidiary ofFresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on...

  • Information Technology Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Damage Control Project Management Full time ₱1,200,000 - ₱3,600,000 per year

    Technician (Remote – Contract Role)Client-Side Project Management Consultancy – Natural Disaster RecoveryWork from Home (Australia-Based)/ On-site (Manila Office eventually)Damage Control Project Management (DCPM)is a specialist consultancy helping Local Councils recover from natural disasters under the Disaster Recovery Funding Arrangements (DRFA). We...

  • Project Support

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱10,000 - ₱40,000 per year

    Do you want to grow your skills while supporting a purpose-driven business in project management training and consulting?We're a visionary new startup based in Vancouver, BC, Canada, redefining project management training and consulting. We're looking for a PM Support & Social Media Specialist who is creative, organized, and eager to contribute to both the...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱300,000 - ₱450,000 per year

    Role DetailsLocation: McKinley, BGC, TaguigWork Set-up: Full OnsiteAbout UsPartnerHero is now Crescendo — a stronger, bolder force in customer experience.Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're...

  • Customer Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PartnerHero Full time ₱250,000 - ₱450,000 per year

    Role DetailsLocation: McKinley, BGC, TaguigWork Set-up: Full Onsite About UsPartnerHero is now Crescendo — a stronger, bolder force in customer experience.Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're...