Fit Groups Consultant

3 weeks ago

Metro Manila Philippines Buscojobs Full time

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Customer Care — Various Locations

Posted today

Job Description

Customer Care is responsible for providing excellent support to clients by handling inquiries, service requests, and complaints in a professional and timely manner. This role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams to ensure customer satisfaction.

Note: Qualifications and responsibilities vary by posting below. Review each listing for specifics.

Qualifications (general)
  • Must be at least a college graduate (where specified).
  • 1–2 years experience (where specified).
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Familiarity with SharePoint and other office management software.
  • Excellent organizational and time management skills.
  • Effective written and verbal communication skills.
  • Willing to work Monday–Saturday and/or shifting schedules as required.
  • Willingness to work in a hybrid or on-site environment as noted.
Responsibilities
  • Answering phone calls, responding to emails, and engaging in online chats (e.g., Facebook, website).
  • Coordinating with other departments to resolve inquiries and issues.
  • Maintaining accurate records of customer interactions and transactions where noted.
  • Providing proactive outreach, resolving issues, and managing complaints to ensure customer satisfaction.
  • Staying updated on company policies, procedures, and services to provide accurate information.
  • Escalating complex issues as appropriate and tracking outcomes.
Job Types
  • Full-time
  • Permanent / Fixed-term (where indicated)
Benefits (where listed)
  • Health insurance
  • Paid training
  • Opportunities for promotion
  • On-site or hybrid work arrangements
  • Other company-specific benefits as listed in individual postings
Sample Open Roles
  • Customer Care Support — Taguig / Marikina / Manila sites; various contracts; salaries vary by role.
  • Customer Care Associate — Marikina City
  • Customer Care Officer — Seasonal positions
  • Customer Care Representative — Taguig (dayshift)
  • Customer Care Professional — Global Disputes Servicing (American Express)
Additional Requirements
  • The company may require 24/7 shift coverage, hybrid work models, and varied schedules including weekends.
  • Internet and home-office requirements may apply for work-from-home roles (e.g., stable internet, private workspace).
Locations

Taguig, Makati, Metro Manila, and other national locations as posted.

If you’re interested, apply to the postings that match your experience and location. This description summarizes multiple postings and does not bind the company to any specific role or terms.

We back you with benefits that support your holistic well-being and provide flexibility to thrive personally and professionally (benefits vary by location and role).

Company Statements

Ria Money Transfer and American Express postings include equal opportunity statements and standard employment terms. Employment is contingent upon background verification where applicable.

Be the first to know about new customer care opportunities by visiting our Career Center or subscribing to alerts where available.

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