Application Support Specialist

4 weeks ago


Pasig, Philippines LPS Full time

LPS Pasig, National Capital Region, Philippines

Application Support Specialist Responsibilities
  • Develop and customize applications using BMC Remedy and BMC Helix, including creating workflows, forms, and automation rules that support IT and business processes.
  • Set up and manage self-service portals and service catalogs in BMC Helix Digital Workplace (DWP), allowing users to request services and track progress easily
  • Create system integrations to connect BMC platforms with other tools or third-party systems using REST or SOAP APOs and middleware technologies
  • Troubleshoot and resolve system issues across different environments (development, Testing, Production) to ensure stability and performance
  • Work closely with business and technical teams to gather requirements, understand needs, and deliver practical, effective solutions
Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
  • Strong knowledge of BMC Remedy AR System and BMC Helix ITSM platform.
  • Hands-on experience with Helix Digital Workplace (DWP) development and configuration.
  • Proficient in using Remedy Developer Studio, including workflow creation, active links, and filters.
  • Familiarity with ITSM best practices and the ITIL framework.
  • Experience working with web services, including REST and SOAP APIs, and with relational databases such as SQL is preferred.
  • Strong analytical and problem-solving skills, with high attention to detail.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT System Installation and Disposal
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