Systems Management Consultant
2 weeks ago
Primary Responsibilities Provide technical support for applications, including troubleshooting and resolving user issues specific interest with M365 Apps for Enterprise, Adobe Digital Media Applications and Emulation Applications. Product Lifecycle Management and Support for desktop applications maintains version control within the environment and knowledge of the lifecycle information for product roadmaps. Utilize ServiceNow to resolve support incidents, service request and deploy configuration changes as required. Assist in the installation, configuration, and maintenance of desktop applications. Create and update documentation, including user guides and troubleshooting manuals. Work with vendors to know and understand lifecycle information. Provide consultative services to end-users regarding product availability, use, cost, and roadmap. Monitor application performance and suggest improvements to enhance user experience. Stay updated with the latest software updates and industry trends. Required Qualifications: Undergraduate degree or equivalent IT experience (5 years minimum) Proven experience in a technical support role, preferably with desktop applications. In-depth understanding of the Windows registry and application installation/configuration Strong knowledge of operating systems (Windows, macOS) and desktop application environments. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. AI User skills: Leverage AI tooling for research and analysis, and uses AI to streamline daily workflows and processes Ability to work independently and as part of a team. Customer-focused attitude with a commitment to providing high-quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting. Work schedule: Graveyard/ Night shift Work set up: Hybrid Location: Northgate Cyberzone, Alabang/ One Ayala, Makati City/ Mckinley, Taguig/ UP Technohub, QC By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients. #J-18808-Ljbffr
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